Set up a proxy server

A proxy server acts as an intermediary between your device and the internet. When you use a proxy server, your internet requests are first sent to the proxy, which then forwards them to the desired destination. This can help in various ways, such as improving security, managing internet traffic, and enhancing privacy.

Under certain network conditions, you might experience connectivity problems while using Viber. These issues can arise for various reasons, such as network restrictions or configurations that interfere with Viber's ability to connect to its servers.

If you encounter connectivity problems, one potential solution is to route your connection through a proxy server. Doing so can often bypass the network conditions causing the issue and restore your connection to Viber.

If you have access to a proxy server, you can configure Viber to use it:

Phone:

1. Open Viber on phone
2. Tap on More
3. Tap on Settings
4. Tap on General
5. Tap on Use proxy server
6. Toggle the Use proxy server setting to ON
7. Select the proxy type*
8. Tap Back to save the configuration
9. Restart Viber

*Proxy types to choose from:

• SOCKS5 - Fill out the IP address, port, username, and password
• ShadowSocks - Fill out the IP address, port, username, password, and select an encryption method
• GoQuiet - Fill out the IP address, port, username, password, key, server name, and select an encryption method
• Cloak - Fill out the IP address, port, password, public key, server name, and select an encryption method
• SSH - Fill out the server IP, port, username, password, and select an encryption method
• SSH_SS - Fill out the server IP, port, username, password, SS port, and SS password

Desktop:

1. Open Viber on desktop
2. Click on your profile picture in the top-left corner
3. Click Settings
4. Click Privacy & Security
5. Click on Manage under Use proxy server
6. Select the proxy type*
7. Click Accept
8. Restart Viber

*Proxy types to choose from:

• SOCKS5 - Fill out the IP address, port, username, and password
• ShadowSocks - Fill out the IP address, port, username, password, and select an encryption method
• GoQuiet - Fill out the IP address, port, username, password, key, server name, and select an encryption method
• Cloak - Fill out the IP address, port, password, public key, server name, and select an encryption method
• SSH - Fill out the server IP, port, username, password, and select an encryption method
• SSH_SS - Fill out the server IP, port, username, password, SS port, and SS password