Viber Pay FAQ - Philippines

Android: 5.0 and above.

iOS: 13.4 (iPhone 6) and above.

Desktop: Not available.

Please update Rakuten Viber to the latest Google Play or App Store version.

No, you can only access Viber Pay on your phone/primary device.

Yes, if it’s your primary device.

Yes, you must be connected to the internet to access most Viber Pay functions.

You must be at least 18 years old to use Viber Pay.

Please see the following article: Set up a Viber Pay wallet.

No. However, any money you deposit in your Viber Pay wallet will be securely held at a bank in the Philippines in a dedicated account of our partner, Paynamics, a payments company regulated and supervised by the Central Bank of the Philippines.

Your Viber Pay wallet also enables you to add money to your wallet using a bank transfer.

You can close your wallet anytime if your balance is zero and you don’t have pending transactions. If you still have money in your wallet, withdraw it first and then close your wallet:

1. Open Rakuten Viber on your phone
2. Tap on Viber Pay
   
3. Tap on your profile picture at the top of the screen
4. Under the Privacy and security section, tap on Privacy
5. Tap Delete Viber Pay account
6. Confirm your decision
7. Enter your PIN

Deleting your Viber Pay wallet won’t automatically delete your data. If you want to delete your data held by Rakuten Viber, please follow the instructions in the following article: Request, review, and delete your data on Rakuten Viber.

Rakuten Viber has partnered with Paynamics, a payment service provider company regulated and supervised by the Central Bank of the Philippines, to provide you with the Viber Pay service. Any data shared with or directly collected by Paynamics is done on a strictly need-to-know basis, which is required for you to use this service. You can review the Paynamics Privacy Policy to learn how they process your data.

We store your Viber Pay funds in the bank account of our partner, Paynamics, which is regulated and supervised by the Central Bank of the Philippines.

How are my bank account details protected?

We require you to set up a PIN/biometrics to use Viber Pay, which helps to keep your details secure. Change your Rakuten Viber and phone PIN every few months for extra protection. We also recommend updating Rakuten Viber frequently to ensure our latest security measures protect you.

Please contact us immediately.

Please contact us immediately.

Yes, please see the following article: Payment limits on Viber Pay.

Please see the following article: How to add money to my Viber Pay wallet.

If your Rakuten Viber contact has Viber Pay and wants to send you money via Viber Pay, you’ll need to activate your Viber Pay wallet within seven days to receive the money; otherwise, the transfer will be reverted to the sender.

Please see the following article: Viber Pay fees for personal wallets

Please see the following article: How to transfer money from my Viber Pay wallet.

Please see the following article: Viber Pay Fees.

Please see the following article: Viber Pay transaction statuses.

For your security, you can withdraw your money from your Viber Pay wallet after you have upgraded to a verified wallet by:

• Making a transfer to your own bank account
• Making a transfer to your own eWallet
• Making a transfer via OTC channels to yourself

Not yet, but you will be able to soon!

Not yet, but you will be able to soon!

To send a money request to another Rakuten Viber user, please follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on Viber Pay
3. Tap on My QR
4. Tap on Share
5. Select a contact
6. Tap on Send

This will share a QR with the user, who can use it to pay the amount.

Please note: if you change your telephone number, your QR code may also change. Please ensure you share QRs created with the correct telephone number.

1. Open Rakuten Viber on your phone
2. Tap on Viber Pay
3. Tap on Scan QR
4. Select Upload
5. Enter amount
6. Confirm and Pay

Ensure you are paying the right person by:

1. Making sure the name of the person on the QR matches the actual name of the person
2. Checking the last 4 digits of the contact no (mentioned on QR) to verify the correct number if needed
3. Reviewing the name of the person mentioned on the Send money screen is as expected before confirming.

Viber Pay Rewards are exclusive discounts and offers from selected partners available to Viber Pay wallet holders.

To view and redeem the available rewards, follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on Viber Pay
3. Tap the More icon on top of the screen
4. Tap Rewards

Notes:

To view rewards, Viber Pay must be available in your country.

To redeem a coupon, follow these steps from the Rewards screen:

1. Tap on the reward you wish to redeem
2. Tap Copy and shop/Shop now/Code
   • Coupons (Copy and shop): Use online or offline (Terms and Conditions dependent) by providing the coupon during checkout
   • Discounts (Shop now): Automatically applied while shopping online, as long as you use the reward’s link
3. Offline coupons (Code): A promotion code to copy

No. Activating a Viber Pay wallet and redeeming rewards is free.

You can only access Viber Pay rewards on your phone/primary device.

Every reward’s conditions are different. Please review the reward’s Terms and Conditions to find out more.

The Viber Pay inbox is where all of your Viber Pay-related notifications appear. Messages about received payments, failed transactions, rewards, wallet limits, and offers will be sent directly to this inbox.

Note: Viber will never ask you for sensitive information such as your password, PIN, or credit card details. The official Viber Pay inbox has a badge and supports only one-way communication (you cannot send messages to it). If you notice any suspicious activity or messages, do not click any links, and please contact us immediately.

You can only delete your chat with the Viber Pay inbox. However, it will reappear when you receive a new Viber Pay notification.

Occasionally, we’ll send you exclusive offers related to Viber Pay. You can change your notification settings at any time:

1. Open Rakuten Viber on your phone
2. Tap on Viber Pay
3. Tap on your profile picture at the top of the screen
4. Under the Privacy and security section, tap on Privacy
5. Switch ON or OFF how you would like to receive special offers (email, push notifications, in-app messages)