Viber Pay - Croatia closure
Why are Viber Pay wallets in Croatia being closed?
Viber Pay is provided in partnership with Rapyd, an electronic money institution licensed in the EU. Rapyd will no longer be offering electronic money services in Croatia from 1 September 2024. As such, we regrettably will no longer be able to provide the Viber Pay service in Croatia.
Can I still open a Viber Pay wallet?
It is no longer possible to open a new Viber Pay wallet in Croatia after 1 September 2024.
What do I need to do?
You must withdraw any funds from your Viber Pay wallet by 31 October 2024.
We also recommend that prior to 31 October 2024 you download a statement of past transactions if there is a possibility that you will need your Viber Pay transaction history.
I missed the deadline for extracting my money, what can I do?
All Croatia wallets will be unable to transact after 31 October 2024. If there are funds remaining in your wallet after this date you will need to contact Viber Pay Support.
Is there any impact on other Rakuten Viber services?
There will be no impact on any Rakuten Viber services outside of Viber Pay in Croatia