Got a new phone? Set up Viber in four steps
Before you start: keep your old phone and don’t delete Viber from it yet.
- Chat history only moves between the same platform (Android to Android, or iPhone to iPhone). It can’t move from Android to iPhone, or the other way
- If you have the desktop app, you will be able to access your chat history there BUT it’s important to scan the QR code displayed on your desktop to reconnect to your Viber account as soon as possible
- The backup is stored on your iCloud or Google drive account. Make sure you are connected to the SAME iCloud or Google drive account on both devices
Step 1: Chat history backup (do this on the OLD phone)
Android:
- Open Viber, then More > Settings > Account > Viber Backup
- Tap on Settings in the Not connected to Google Drive section (Huawei without Google services: Huawei Drive)
- Select the account you'd like to back up your history to
- Choose whether to include photos and videos
- Tap Back up to save now
iOS:
- Go to iPhone Settings > your name > iCloud > Saved to iCloud and make sure Viber is ON
- Open Viber, then More > Settings > Account > Viber Backup
- Choose whether to include photos and videos
- Tap Back Up Now to save now
If you choose not to back up your chat history, the option to transfer the data will be displayed post activation.
More info: Back up and restore your chat history
Do this before you switch phones, on your old phone:
- Go to More > Settings > Account > Change phone number
- Tap New phone number, then Continue
- Choose photos and videos, then tap Back up now
- Enter your new number and confirm the SMS code*
*The SIM / eSIM has to be installed in your new device. The SMS will be received on your new device and entered on the old device.
Your contacts will get a banner announcement with your new number.
More info: Change your phone number
Step 2: Set up Viber on the new phone
- Download the Viber app
- Open Viber and tap Continue
- Enter your new phone number, without the leading zero. Check the country code
- Enter the six-digit code you get by SMS or call
You have three attempts to enter the code. After that, you’ll need to wait 24 hours or reach out to Rakuten Viber’s support team.
Your old phone’s Viber turns off as soon as the new phone is active.
More info: Set up Viber on your phone, Activation troubleshooting
Step 3: Chat history restore
After activation, you will be prompted to restore your content. This is only possible if you're using the same phone number and the same Google Drive or iCloud account. Tap on Restore Now.
If you skip this, you can do it manually later: Open Viber on your phone > More > Settings > Account > Viber Backup > Restore > Restore Now.
Don’t tap Change to SIM number to make sure your two SIMs don’t override each other.
More info: Change your phone number on Viber
Step 4: Restore your stickers and Viber Out (use Wi-Fi)
- Go to More Settings Account Purchases
- iPhone: tap Restore
- Android: tap Restore subscriptions, then Restore sticker packs
If you wish to activate your previous number on your old device, delete the Viber app and install a new version from the store.
Didn’t perform a backup? Do a chat history transfer instead
Use the same phone number and the same Google or iCloud account as the old device. Chat history transfers are available only when transferring from Android - Android or iOS - iOS.
- Update Viber to to the latest store version on both phones
- Turn on Wi-Fi and Bluetooth on both phones
- Activate Viber on the new phone with your new number
- When asked to transfer your history, tap Get Started on both phones
- Scan the QR code on the old phone with the new phone
- Keep the phones close by until it finishes
More info: Back up and restore your chat history