Chatbot Commercial Model
Viber is pleased to introduce its new notification based pricing model, that will be applied, starting September 1st, 2022, to all active chatbots on Viber:
- Chatbot owners can create and publish a chatbot on Viber for free;
- Chatbot subscribers can engage in conversation or interact with your chatbot at any time without cost — all the messages exchanged as part of a session are free;
- To engage in a conversation with their subscribers, a chatbot owner can send chatbot-initiated messages. Chatbot owners will be charged a cost-per-message beyond 10,000 chatbot-initiated messages sent every calendar month.
Definition
Messages exchanged in a chatbot fall into two categories:
- Chatbot session message: message exchanged between the chatbot and its subscribers during a conversational session.
- Chatbot-initiated message: message sent by the chatbot owner to its subscriber to engage in a conversation with them.
Session
A session is a 24-hour time window activated by the chatbot subscriber when sending a first message inside a chatbot. A session is activated by the chatbot subscriber when replying to a chatbot-initiated message.
As part of a session, the chatbot subscriber and the chatbot can interact and exchange an unlimited number of messages for free.
After 24 hours, the session terminates automatically. The next session will be activated once the chatbot subscriber sends a new message.
Chatbot-initiated message
A message sent by a chatbot to its subscriber is categorized as a chatbot-initiated message when there is no active session between the chatbot and its subscriber.
To initiate a conversation with its subscribers, a chatbot can send a full range of message types and formats: text, pictures, videos, files, carousels, stickers, call-to-action buttons, location, contact cards.
By default, chatbots will be able to send up to 10,000 chatbot-initiated messages for free every calendar month*. Once this limit has been reached, Viber will block new chatbot-initiated messages from being sent until the following month.
To send more chatbot-initiated messages beyond the monthly limit, chatbot owners must agree to Viber’s Chatbot Commercial Terms.
*A calendar month is measured according to UTC (GMT+0) timezone.
Viber’s Chatbot Commercial Terms Agreement
If you want to send more than the 10,000* chatbot-initiated messages allocated monthly for free, you will need to agree to Viber’s Chatbot Commercial Terms. In addition, all messages above the limit will be charged at a cost-per-delivered message rate. The rate is based on the country code of the phone number with which the chatbot subscriber registered to Viber and varies by country and region.
Please note that the welcome message type is not counted as a chatbot-initiated message and remains free of charge.
To agree to the Viber Chatbot Commercial Terms, please contact us.
*Viber’s internal stats shall be the final stats for measurement and billing.
User scenarios
We explain in detail how our Chatbot Commercial Terms are applied, with cases and examples from various industries, here.
Rate card
Please find below our chatbot-initiated messages rate card in EUR.
The rate applied to each chatbot-initiated message is based on the country code of the phone number with which the chatbot subscriber registered to Viber.
In addition to the cost per message according to the rate card provided below, additional costs shall apply to other features (including, but not limited to, verification and/or searchability).
Please contact us by submitting this form to receive an offer for the services which will best suit your needs.
| Destination country | Viber region | Cost per one chatbot-initiated message |
|
Armenia
|
CIS
|
€0.0138
|
|
Bangladesh
|
SEA
|
€0.0040
|
|
Belarus
|
CIS
|
€0.0138
|
|
Bosnia and Herzegovina
|
CEE
|
€0.0104
|
|
Bulgaria
|
CEE
|
€0.0200
|
|
Croatia
|
CEE
|
€0.0138
|
|
Cyprus
|
CEE
|
€0.0138
|
|
Georgia
|
CIS
|
€0.0115
|
|
Germany
|
WE
|
€0.0189
|
|
Greece
|
CEE
|
€0.0173
|
|
Hungary
|
CEE
|
€0.0115
|
|
Iraq
|
MENA
|
€0.0104
|
|
Lithuania
|
CEE
|
€0.0138
|
|
Macedonia
|
CEE
|
€0.0058
|
|
Moldova
|
CEE
|
€0.0138
|
|
Montenegro
|
CEE
|
€0.0086
|
|
Myanmar
|
SEA
|
€0.0040
|
|
Nepal
|
SEA
|
€0.0023
|
|
Philippines
|
SEA
|
€0.0025
|
|
Russia
|
CIS
|
€0.0196
|
|
Serbia
|
CEE
|
€0.0115
|
|
Slovakia
|
CEE
|
€0.0138
|
|
Slovenia
|
CEE
|
€0.0058
|
|
Sri Lanka
|
SEA
|
€0.0023
|
|
Switzerland
|
WE
|
€0.0173
|
|
Ukraine
|
CEE
|
€0.0196
|
|
Vietnam
|
SEA
|
€0.0104
|
|
Rest of the world
|
ROW
|
€0.0137
|
Region mapping:
| Region | Countries included |
|
Rest of the World
|
Abkhazia, Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cuba, Czech Republic, Democratic Republic of Congo, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sudan, Suriname, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Uganda, United Arab Emirates, United Kingdom, United States of America, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Western Samoa, Yemen, Zambia, Zimbabwe |
Q&A
To help you better understand the Viber Chatbot and our new commercial terms, we answered some commonly asked questions here.
Contact us
Please contact us in case you have any questions by submitting this form.