Chatbot support: useful contacts
This article is intended for people wanting to contact sellers using chatbots, and chatbot developers.
Take a look at our chatbot FAQ for more information on using chatbots that support payments.
Notes
Chatbots using the payment feature are only available in Ukraine.
Chatbot seller contact details
The seller is responsible for assisting customers with refunds, returns, complaints, and feedback. Please contact the seller directly with any questions regarding products and payments:
- 7104ua: support@104.ua
- 966ua-sushi-noodles: contact@966.ua
- Ekta insurance: info@ic-ekta.com
- FOXTROT: info@foxtrot.ua
- Kiyv vodokanal: oshab@softserveinc.com
- KoloTV: sale@kolo.tv
- Meest poshtomat: mymeest@meest.com
- Monster food assistant: monsterfoodservice@gmail.com
- Opendatabot: support@opendatabot.com
- Portmone.com: support@portmone.com
- Prom oplata: s@prom.ua
- RailwayBot: mail@railwaybot.com
- SynevoUA: info@synevo.ua
- Tabletochki: support@tabletochki.org
- UZ (Ukrainian railways): service@uz.gov.ua
-
YASNO - online: skrypnykvv@yasno.com.ua
- Kyiv: kyiv@yasno.com.ua
- Dnipro region: dp@yasno.com.ua
- Donetsk region: dn@yasno.com.ua
Notes
Rakuten Viber will not resolve disputes between the customer and the seller, however, you can file a complaint against a chatbot seller if you believe the seller violated Rakuten Viber's Terms of Service.
Authorized chatbot developers
Notes
You can apply to be listed as an authorized chatbot developer. For more information on chatbots, please review the developer documentation.