Request your Call Detail Record (CDR) report
Overview
As a Viber user, you have the right to request your personal Rakuten Viber call history. Your call history will be presented in a Call Detail Record report.
For personal data, GDPR, and CCPA information, please refer to the relevant article:
- Control your personal data
- Privacy notice for users in the EEA and UK under the General Data Protection Regulation
- Privacy notice for California residents under the California Consumer Privacy Act
- Viber Privacy Policy
Information for legal authorities can be found here.
About CDR reports
A CDR report will include a list of calls and sent messages with the following information:
- Time and duration of incoming and outgoing calls
- Destination numbers
- Time of incoming and outgoing messages
Rakuten Viber does not have access to the contents of your messages; therefore, this data will not be available in the report. Please review our privacy policy for more information.
Private users (for their own number) and legal authorities can request a CDR report.
For more details, please see the following policy: Information for Law Enforcement and Governmental Authorities.
Request a CDR report
No. You can only request a CDR report for a phone number that is registered to you. For legal and security reasons, we cannot give private users the call history of another user.
$200 for the first month requested and $50 for each additional month (or any part thereof).
For example: A report containing data for 24 January - 13 February and 3 March, would total $300 ($200 + $50 + $50).
- Open and complete the Contact us form
- Inquiry category select: Call History (CDR) Request
- Request type: select if you are a private user or legal authority
- Make sure you attach proof of ownership of the phone number and your ID, or a copy of a court-ordered warrant or subpoena (if you are a legal authority)
You are required to prove that you own the phone number for which you are requesting the CDR report.
Proof can be an official document from your phone service provider, such as a bill, which clearly states your name and the phone number connected to your Viber account.
You will also need to include a copy of your ID. The name on the ID should match the name on the official document you are attaching.
After the payment has been processed, it takes, on average, three to six weeks to receive the report.