How to report inappropriate content
Viber should be a safe place for you to communicate with your friends, family, colleagues, and members of communities. Unfortunately, since Viber is a user-driven platform, this is not always the case.
If you find inappropriate content being shared on Viber, we encourage you to report it. In case of an emergency, please contact your local authorities.
What is inappropriate content?
- Spam
- Promotion of violence
- Threats
- Discrimination
- Hate speech
- Misinformation (fake news)
- Encouragement to self-harm
- Exploitation of children
- Nudity
- Prostitution
- Use and sale of drugs and alcohol
- Encouragement to break the law
- Catfishing (impersonation)
- Copyright and trademark violations
For more information, please refer to Rakuten Viber’s Acceptable Use Policy and Terms of Service.
What can I report?
- Ads
- Channels
- Communities
- Individual posts within communities
- Individual posts within bots
- Custom sticker packs
- Other users
Notes
- For instructions on how to report spam messages and accounts, please take a look at our dedicated article on spam
- If you receive inappropriate content directly from another user, we recommend that you block them
What happens when I report inappropriate content?
Our support team will review the information you reported and will take the appropriate action.
You may also wish to leave any community or channel in which you find inappropriate content.
Note
Your information will not be shared with the owner of the content that you reported.
How do I report inappropriate content?
Report a community or channel on your phone
- Open Viber
- Select the community that you would like to report
- At the top of the screen, tap the 3 dots
- Tap Report community
- Select the reason for reporting the community
Report a message within a community, channel or bot on your phone
- Open Viber
- Select the community or bot that an inappropriate message is in
- At the top of the screen, tap the 3 dots
- Tap Report a message
- Tap the message(s) that you would like to report
- Tap the exclamation mark
at the bottom of the screen
- Select the reason for reporting the message(s)
You can also report a message by long tapping on it and selecting Report.
After reporting a message in a community or channel, members can also delete the message by selecting Hide reported post. The message can still be viewed by other members and admins in the community/channel. Please note that if you uninstall and reinstall Rakuten Viber, the message will be visible to you again.
Report a community or channel on your desktop
- Open Viber
- Select the community that you would like to report
- At the top of the screen, click on the community’s name: the community info page will open
- Scroll to the bottom of the info page
- Click on Report community
- Select the reason for reporting the community
Report a message within a community, channel or bot on your desktop
- Open Viber
- Select the community or bot that an inappropriate message is in
- Right click on the message
- Click on Report
- Select the reason for reporting the message
After reporting a message in a community or channel, members can also delete the message by selecting Hide reported post. The message can still be viewed by other members and admins in the community/channel. Please note that if you uninstall and reinstall Rakuten Viber, the message will be visible to you again.
Report a custom sticker pack
1. Tap on the sticker you want to report
2. Tap Get it
3. Tap on the Arrow 
4. Tap Report
5. Select the reason for reporting the sticker pack
Note
You may only report an entire sticker pack, and not individual stickers.
Report another user
If you receive messages from someone that make you feel uncomfortable or violate our policies, you can report them directly from your chat or their contact profile.
Note
On desktop, you can block an unsaved contact through a banner that will appear in the chat screen.
You can report someone through the Chat info screen or their Contact info page.
From a chat:
- Open Viber on your phone
- Select the chat with the person you want to report
- Tap the name of the person (iOS) or the three dots
(Android) at the top of the screen
- Tap Chat info
- Scroll down and tap Report this contact
- Choose your action:
-
Report: Sends a report to our team for review
- Report and block: Sends a report and prevents the person from contacting you again
From a contact profile:
- Open Viber on your phone
- Select the chat with the person you want to report
- Tap the person's profile picture or name in your chat or contact list
- Tap Report this contact
- Confirm if you want to Report or Report and block
Note
They won’t be notified that you reported them. If you’ve already blocked the contact, you'll only see the option to Report.
What happens when I report a user?
Once you send a report, our Support team will review the account and the recent messages shared to determine if they violate our Acceptable Use Policy. We’ll take appropriate action, which may include a temporary or permanent ban of the account.
If you choose Report and block, the user will also be added to your Block list, and they won't be able to call or message you.
Report other content
For all other reports, please open a support ticket.