Fix Notification Issues
Notifications alert you to incoming calls and messages on Viber.
If you’re only getting notifications when Viber is open, your phone settings may be blocking Viber notifications.
Notes
Phone options, names, and settings may vary between phone models.
Step 1: Quick fixes
- Check that your conversations aren’t on Mute or Snooze
- Check your device’s settings to ensure Viber notifications are on
- Make sure you’re using the latest version of Viber
- Confirm that your phone and operating system are supported
- Make sure your phone’s operating system is up to date
- Restart your phone
Step 2: General phone settings
- Open Settings on your Phone
- Tap on the Search field
- Type in the following settings and make sure they are appropriately switched ON or OFF as per the table below:
| Setting | Switch |
|---|---|
|
Mobile/cellular data
|
ON
|
|
Notifications (Viber)
|
ON
|
|
WiFi
|
ON
|
|
Airplane mode
|
OFF
|
|
Battery saver/low power mode
|
OFF
|
|
Data saver
|
OFF
|
|
Do not disturb
|
OFF
|
Notes
If your phone doesn’t have the Search function, you will need to find the settings manually.
Step 3: Specific phone settings
Below is a list of selected phone models.
If you have an Android model that isn’t listed, use the following general instructions (settings and options will be named slightly differently).
- Open the Settings on your Phone
- Tap Apps
- Tap Manage apps
- Select Viber
- Check the following settings:
App permissions (Phone): ON
Autostart: ON
Battery Saver: No restrictions
Notifications: ON (All options)
Restrict data usage: Both WiFi and Mobile data should be ON (unless you only want to use Viber with WiFi)
Huawei
- Open the Settings on your Phone
- Tap Apps
- Tap Apps again
- Select Viber
- Tap Notifications
- Tap Allow notifications
All listed notification types should Allow notifications.
iPhone
- Open the Settings on your Phone
- Tap Notifications
- Select Viber
- Check the following settings:
Allow notifications: ON
Sounds: ON
Badges: ON
Next:
- Open Viber on your Phone
- Tap More
- Tap Settings
- Tap Notifications
- Check the following settings:
Show message notifications: ON
Show group notifications: ON
Show Communities notifications: ON
Notification sounds: make sure it’s NOT none
Show message preview: ON
In-app notifications: ON (All options)
Oppo
- Open the Settings on your Phone
- Tap App management
- Select Viber
- Check the following settings:
Data usage status (network permissions): WiFi and Mobile data (unless you only want to use Viber with WiFi)
Power Saver: Allow background running
Manage notifications: ON (All options)
Permissions(Phone): ON
Auto startup: ON
Samsung
- Open the Settings on your Phone
- Tap Notifications
- Tap Advanced
- Select Viber
- Check the following settings:
Allow notifications: ON
Show silently: OFF
On lock screen: Show content
Set as priority: ON
vivo
- Open the Settings on your Phone
- Tap Status bar and notification
- Tap Manage notification
- Show on lock screen: ON
- Select Viber
- Check the following settings:
Allow notification: ON
Show on lock screen: ON
Display notification details on locked screen: ON
Top preview: ON
Sound and vibration alerts: ON
Make sure that Viber is also set to Autostart:
- Open the Settings on your Phone
- Tap More settings
- Tap Applications
- Tap Autostart
- The switch next to Viber should be ON
Xiaomi
- Open the Settings on your Phone
- Tap Apps
- Tap Manage apps
- Select Viber
- Check the following settings:
App permissions (Phone): ON
Autostart: ON
Battery Saver: No restrictions
Notifications: ON (All options)
Restrict data usage: Both WiFi and Mobile data should be ON (unless you only want to use Viber with WiFi)