Request, review, and delete your data on Rakuten Viber

This section includes general information about your Rakuten Viber account and devices.

• Phone number: your phone number on Rakuten Viber
• Name: your name on Rakuten Viber
• Photo link: a link to your current display picture on Rakuten Viber
• Date of birth: your date of birth
• Devices: details on each device connected to your Rakuten Viber account, including:
  • Operating system version number
  • Rakuten Viber version number
  • The device type
  • The language used on the device and on Rakuten Viber
  • First and last activation date of the device
  • Last login date from the device
  • Last IP address that the device used
  • Last country, region, and city that the device was used in
• Address book: the names and phone numbers of all the contacts saved on your phone
• Connected apps: such as Rakuten Games

This section includes information related to your Viber Out account.

• Phone: the phone number connected to your Viber Out account
• Country: based on the country code of your phone number (not your current location)
• Currency: the currency in which you will be charged for your Viber Out purchases
• Email: the email address associated with your account
• Auto top-up: true will be displayed if you are subscribed to automatic top-ups of your Viber Out credit, otherwise you will see false
• Balance: the amount of Viber Out World credit you have
• Frozen: the amount of frozen Viber Out World credit you have
• Purchase history: details for each Viber Out purchase you made:
  • Date of purchase
  • The order ID
  • The cost of the product in the aforementioned currency
  • The name of the product
  • The payment method
• Call history: a record of all the calls you made using Viber Out:
  • The time and date of the call
  • The duration of the call
  • The phone number you called
  • The cost of the call in the aforementioned currency

This section includes the product and campaign IDs for the following sticker types:

• Sticker downloads
• Sticker purchases
• Sticker promotional redemptions

This section contains a selection of actions that you performed on Rakuten Viber, such as sending a photo, sharing a link, or joining a community.

Please note that the details are very general and only consist of the time and date that the action was last performed. Message content information is not available to Rakuten Viber and therefore cannot be presented in your data file.

This section lists:

• The bots that you are subscribed to
• The groups that you are in (only the number of members is shown, not the group name or the names of other members)
• The communities/channels that you are a part of (including their name and your role within them)

This section contains information on data relevant to Rakuten Viber’s marketing efforts, such as your timezone, if you’re on Rakuten Viber’s mailing list, and whether your privacy setting allows for content personalization.

• Your name on Rakuten Viber
• Your profile picture
• Your birthdate
• Information received from linked social media networks that you were signed into with Rakuten Viber (you will also be signed out of those accounts when you delete your data)

• Viber Out credit will be permanently removed from your account
• Viber Out plans will not be canceled until you manually cancel them
• Viber Out plans purchased via Google Play, or the App Store can be restored:
  1. Open Rakuten Viber on your phone
  2. Tap on More
  3. Tap on Settings
  4. Tap on Account
  5. Tap on Purchases
  6. Tap on Restore