Sync, add, and share contacts
Rakuten Viber is all about connecting with people, so make sure you know how to sync, add, and share your contacts.
In this article, you will also learn how to share your unique QR code with others and where to find information on blocking phone numbers.
Sync contacts
When you open Rakuten Viber, your contact list should automatically be synced with the contact list on your phone. If you can’t see all your contacts, try the following:
- Check your internet connection
- Close Rakuten Viber and open it again
- Check that Rakuten Viber is permitted to access your contact list in your phone’s app permission settings
- Update your phone/desktop to the latest version of Rakuten Viber
- Restart your phone
- If the issue is on your desktop, restart both your phone and your desktop
- If the issue is only with one contact, try deleting them off your phone and then add them again to your contact list
If the above recommendations don’t work, you can deactivate and reactivate Rakuten Viber on your desktop (if that is where the issue occurs) or uninstall and reinstall Rakuten Viber on your phone.
IMPORTANT
Please read our article on deactivating Rakuten Viber before you deactivate or uninstall, as performing such actions may result in loss of chat history.
Find contacts that use Rakuten Viber
To see if your contact has Rakuten Viber
Phone
- Open Rakuten Viber on your phone
- Tap on Calls
- Type in your contact’s name
If they DON’T have Rakuten Viber, you’ll see Viber Out Call written below their name.
Desktop
- Open Rakuten Viber on your desktop
- Click on Compose next to the Search field
- Click on Viber only
Add contacts
Please note that you can only add a new contact using your phone.
Save a phone number to your contact list
Saving a phone number in Rakuten Viber will automatically also add it to your phone’s contact list.
- Open Rakuten Viber on your phone
- Tap on More
- Tap Add contact
- Enter the phone number (including the + and the country code)
- Tap Continue (Android) or Done (iOS)
- Tap the Checkmark (Android) or Save (iOS) to confirm
Add a contact using their QR code
- Open Rakuten Viber on your phone
- Tap on More
- Tap Add contact
- Tap Scan QR code
- Ask the other person to show you their QR code
- Scan their QR code
- Tap the Checkmark (Android) or Save (iOS) to confirm
Add someone who just sent you a message
When you first interact with someone on Rakuten Viber, a banner will be displayed allowing you to add the person to your contacts list.
Tap on Add to contacts and then the Checkmark (Android) or Save (iOS) to confirm.
Add someone you have an existing chat with
- Open Rakuten Viber on your phone
- Tap on Chats
- Tap on a chat with the person you want to add to your contact list
- Tap Info (Android) or the name of the chat (iOS) at the top of the screen
- Tap Chat info
- Tap Add contact
- Tap the Checkmark (Android) or Save (iOS) to confirm
Add a contact that was shared with you
When someone shares a contact with you, tap Save contact on their info card and then tap the Checkmark (Android) or Save (iOS) to confirm.
Save a contact’s new number
When your contact changes their phone number or Rakuten Viber, you will see a banner at the top of your chat. Tap Save new number to update your contact’s information in your contact list.
Show your QR code
New friends can easily add you to their contact list using your QR code:
- Open Rakuten Viber on your phone
- Tap on More
- Tap on the QR code icon (top of the screen)
- Show your QR code to your friends
Share a contact
Share a contact’s details (name and phone number) with another contact:
Phone
- Open Rakuten Viber on your phone
- Tap on Chats
- Select the chat you would like to share a contact with
- Tap More (bottom corner)
- Tap Share contact
- Select the contact
- Open Rakuten Viber on your phone
- Tap on Chats
- Click on the contact you would like to share
- Tap Info (Android) or the name of the chat (iOS) at the top of the screen
- Tap Chat info
- Tap on Share contact (under the display picture)
- Select with whom you would like to share the contact
- Tap Send or Done (iOS)
- Open Rakuten Viber on your desktop
- Select the chat you would like to share a contact with
- Click and drag a contact from your chat list into the chat screen
OR
- Open Rakuten Viber on your desktop
- Click on the contact you would like to share
- Click on Info
- Click on Share contact (next to the contacts name)
- Select with whom you would like to share the contact
- Click Share
Block a contact
For information on how to block a contact, please see our dedicated article on blocking phone numbers.