Viber desktop settings and app version

1. Open Rakuten Viber on your desktop
2. Click on the cogwheel  (top right corner)

1. Open Rakuten Viber on your desktop
2. Click on your profile picture next to the Search field
3. Click on Settings 

Name: The name that appears on your Rakuten Viber profile. To change the name, take a look at the instructions in the How to update my profile article.

Number: The phone number that's associated with your Rakuten Viber account. Please note that you can only change your phone number on your phone.

Interface scale: Allows you to adjust the size of the Rakuten Viber desktop app UI. Increasing the scale will also increase the size of the chat text.

Start up: If the toggle is ON Rakuten Viber will automatically start working in the background when you log into your computer, allowing you to receive notifications even if you haven't opened the app.

Launch Rakuten Viber in the background: Rakuten Viber is launched with your computer, and appears minimized in the Windows notification area at the bottom corner of your screen.

Change language: Select a language in which you want to display the Rakuten Viber app.

Message translations: Select in which language you would like to see translations. To learn more about message translations, take a look at the Chats knowledge base.

Terms of use & policies: Read Rakuten Viber's terms of use and policies to learn more.

Current credit: See how much credit you currently have on your Viber Out account.

Add credit: Purchase Viber Out credit to start/continue making calls to any phone number in the world at a low rate.

View rates: Click to see the 'starting from' rates for calling another country using Viber Out.

Viber Out calls: Click to see your Viber Out call history (you will need to log into your Viber Out account.)

Viber Out payments: To see your payment history:

1. Click on Viber Out payments
2. Log into your Viber Out account
3. Select Payments (in the left panel, under Activity)

For more information, take a look at our dedicated Viber Out article.

Input: Select the device that you want to use as your microphone (default device refers to the inbuilt laptop/computer microphone.)

Volume: Manually set the volume level of your microphone by clicking on the Volume bar. A completely purple bar means the microphone is at the highest volume level.

Level: See how much volume the microphone is capturing. If the bar remains white, it means that your microphone isn't capturing any sound, and you should check/change the input device.

Automatically adjust my microphone volume level: Allow Rakuten Viber to automatically adjust the microphone volume level by switching the toggle to ON .

Output: Select the device that you want to use for your speakers (default device refers to the inbuilt laptop/computer speakers.)

Volume: Manually set the volume level of your speakers by clicking on the Volume bar. A completely purple bar means the speakers are set to the highest volume level.

Input: Select the device that you want to use as your camera (integrated webcam refers to the inbuilt camera in your laptop.)

You should be able to see what your camera is capturing underneath the Input selection. If you see a black box, it means that your camera isn't working correctly, and you should check/change the input device.

Keep media: Decide how long you want to keep media files that were sent to you on Rakuten Viber. If you choose to delete them, they will be removed from both your Rakuten Viber media files folder and your chat history on your computer.

Select if you want to keep your media files for:

• 1 week
• 1 month
• 1 year
• Forever 

After that period, your files will automatically be deleted.

Media downloaded automatically: Allow Rakuten Viber to download all received media files to a dedicated folder automatically. If you turn the toggle OFF you will need to download each file manually by clicking on it (opening it). Any media files that aren't opened will be deleted after 14 days as we don't keep your data on Rakuten Viber's servers.

Videos play automatically: Any video sent in the chat will automatically play on a loop. If you turn this toggle OFF you will need to click on the video for it to play.

Rakuten Viber media files: All photos, videos, and voice messages received on Rakuten Viber will be saved in the folder displayed in this section. When you deactivate or uninstall Rakuten Viber from your desktop, this folder will be deleted.

To change the folder location:

1. Click on the current folder
2. Select a new destination
3. Click Select folder

Rakuten Viber documents: Any documents that you receive on Rakuten Viber, such as PDF and .doc files, will be saved in the folder displayed in this section. When you deactivate or uninstall Rakuten Viber from your desktop, this folder will not be deleted.

To change the folder location:

1. Click on the current folder
2. Select a new destination
3. Click Select folder

Photo quality You can choose the quality of the photos you send from the following options:

• Compressed (~180 KB)
• Good (~250 KB)
• Excellent (~650 KB)

To learn more about sending a photo in its original size, take a look at the Chats knowledge base.

Rakuten Viber screen lock: Quickly lock your screen for extra privacy:

1. Click on the toggle to switch the screen lock ON
2. Create a password (4 or more characters)
3. Re-enter your password
4. Click Done

Use Ctrl+L (Cmd+L on Mac) to activate the screen lock (or click on Lock Rakuten Viber in the menu under your profile picture); the Rakuten Viber app won't be accessible and you won't receive notifications until you enter your password.

To turn OFF the screen lock, follow the same steps as above.

To change the password, turn the screen lock OFF and then turn it back ON again; you will be prompted to create a new password.

If you forget your password, you will need to log out of Rakuten Viber by clicking on the forgot your code section or Log out. Please note that logging out of your account will deactivate your account on desktop and may cause you to lose some data.

Tip: You can also find this setting by clicking Set a Rakuten Viber screen lock in the menu under your profile picture.

Auto spam check: Allow Rakuten Viber to automatically scan* messages sent from people you've never spoken with to see if they contain harmful email addresses, links, or phone numbers. For more information, please review our article on Spam and chain messages.

Click on the toggle to turn the spam check ON and click again to turn it OFF .

*Rakuten Viber's security technology cannot read or store your data; it will only scan it and compare it to a database of harmful content.

Block list: See which contacts, phone numbers, and businesses are on your block list by clicking Manage. Click Unblock to remove the phone number from your block list.

For more information, take a look at our article on blocking phone numbers on Rakuten Viber.

Silence unknown callers (available in select countries only): Switch the toggle ON to control who can call you and block calls from phone numbers that aren't saved in your contact list.

Notes

• Although you won't see or hear the call when it's coming through, a missed call from the phone number will be displayed in your Chat list and Calls screen afterward.
• Switching this setting ON/OFF only affects incoming calls on your desktop and not your phone.
• You will be able to call and send a message to phone numbers not saved in your contact list regardless of the setting being ON or OFF.

Deactivate Rakuten Viber on desktop: Deactivating Rakuten Viber will log you out on your computer, remove all your data, and delete Rakuten Viber's media files folder. It will not affect Rakuten Viber on your phone. For more information, please review our article on deactivating Rakuten Viber.

Important

• If you activate Rakuten Viber again, you will only be able to sync the desktop app with the data available on your phone.
• Data that was available on your desktop but not on your phone won't be restored.
• You may lose some media files, especially ones received over 14 days before reactivation.

If you are sure that you want to deactivate Rakuten Viber on your desktop, click Deactivate.

Use proxy server: Enable to force Rakuten Viber to use a proxy server. Read more about using a proxy and how to configure it here.

Privacy policy: Read Rakuten Viber's privacy policy to learn more.

Licenses: Click on Licenses to learn more about the licenses Rakuten Viber uses.

Choose how Rakuten Viber displays notifications on your screen:

Show notifications for:

• 1-on-1 messages - receive notifications from 1-on-1 chats
• Group messages - get notified when there's a new message in a group you're a part of
• Communities/Channels - get notified when there's a new message in a Community/Channel you've joined
• Service messages - receive notifications for service messages from Rakuten Viber
• Mentions - get notified when you're mentioned

Play sounds for:

• All messages - a sound will play for all received messages and calls
• Combined notifications - if many messages are sent at the same time, a sound will only play for the first message. It won't play for the following messages until you either open the message or several minutes pass between two received messages. A sound will play for all incoming calls

Show notification effects (MacOS only):

• Unread badge - an unread messages badge with the amount of unread messages indicated
• App icon bounce - the Rakuten Viber app icon will bounce when a new message is received

This tab allows you to create, edit, and delete your folders.

Themes: You can change the color of Rakuten Viber panels and fields. Click to select the light or dark theme.

Follow operating system theme: Automatically sync Rakuten Viber with your current desktop theme preferences by switching the toggle to ON .

Set default background: Change your chat screen background by clicking on the empty box (or previously selected background).

You can choose an image from Rakuten Viber's gallery or take one already saved on your computer (drag and drop the image from your desktop, or click on Choose image and select one of the images saved in your folders).