How to use My notes
My notes is a dedicated chat space just for you.
Best part? Notes will automatically sync across all your devices.
Forward any message to save it, write yourself notes, check off tasks when you complete them, and set reminders in one place.
IMPORTANT
You can only have one notes chat.
Notes basics
Like all chats on Rakuten Viber, notes will automatically be synced across all of your devices. This allows you to easily transfer files, photos, and other media items between your phone and desktop/tablet.
For example, you can forward a photo to your notes chat on your phone and open it on your desktop. Similarly, you can upload a file from your desktop to your notes chat and open the file on your phone.
Notes work like any other chat on Rakuten Viber. You can:
- Edit notes (even if they’re from another chat)
- Keep photos, GIFs, stickers, videos, and voice notes
- Upload files
- Forward messages* to and from the notes chat
- Pin a note to the top of the chat
- Search in the chat
For more information on how to use chat features on Rakuten Viber, take a look at the Chat knowledge base.
*Notes will always be at the top of your contacts list when you try to forward a message.
Once a forwarded message is in your notes chat, you’ll see a From banner signifying the message's source (unless it was sent from a hidden chat). If you tap/click on the banner in your notes chat, you will be redirected back to the original message.
To change the name of the Notes chat:
Phone
- Open Rakuten Viber on your phone
- Tap on Chats
- Tap on My notes
- Tap Info (Android) or My notes (iOS) at the top of the screen
- Android: tap on Chat info
- Tap on the Pen icon (top corner)
- Tap on My notes
- Type in a new name for your notes
- Tap Save (Android) or Done (iOS)
Desktop
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Click on the Info icon
- Click on the current name of the chat (My notes) next to the Pen
- Type in a new name for your notes
- Click on the Checkmark to confirm
How to find My notes
To open your notes chat:
- Open Rakuten Viber on your phone
- Tap on Chats
Your Notes will always be pinned to the top of your chat screen.
OR
If you delete the notes chat, follow these steps:
- Open Rakuten Viber on your phone
- Tap More
- Tap My notes
To open your notes chat:
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
OR
You can add your notes to your Favorites list:
- Open Rakuten Viber on your desktop
- Right-click on your notes chat or search for it by clicking the Plus in the favorites panel
Search in notes
Easily search through your notes (including completed and hidden notes):
- Open Rakuten Viber on your phone
- Tap on Chats
- Tap on My notes
- Tap on the Search icon in the top corner of your screen
- Type in the phrase you’re looking for
- Tap the Search icon (usually a magnifying glass on your keyboard)
- Use the Arrows to scroll through your notes and find all mentions of the phrase you searched for
- Tap Back to exit out of the Search
On iOS devices, you will only see the last time that the phrase you searched for was used in your notes (including completed and hidden notes).
To find a phrase:
- Open Rakuten Viber on your phone
- Tap on Chats
- Swipe down to reveal the Search bar
- Type in the phrase you’re looking for
- Tap Messages
- Scroll through the results until you find My notes
- You may need to tap View more to generate more search results
Easily search through your notes (including completed and hidden notes):
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Click on the Search field
- Type in the phrase you’re looking for
- Use the Arrows to scroll through your notes and find all mentions of the phrase you searched for
Reminders
Add a reminder to your notes. Once the reminder is set, you will see the date (or time, if it’s for today) of the reminder underneath the note.
Phone
- Open Rakuten Viber on your phone
- Tap on Chats
- Tap on My notes
- Long tap on a note for which you want to set a reminder
- Tap Set reminder
- Select the date and time of the reminder
- Select how often you want the reminder to be repeated
- Does not repeat/never (the reminder is shown only once)
- Daily
- Weekly
- Monthly
- Tap Save (Android) or Set (iOS)
Desktop
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Right-click on a note for which you want to set a reminder
- Click Set reminder
- Select the date and time of the reminder
- Under Repeat, how often do you want the reminder to be repeated
- Does not repeat/never (the reminder is shown only once)
- Daily
- Weekly
- Monthly
- Click Save to set the reminder
IMPORTANT
- If a note with a reminder is completed before its scheduled date, the reminder will still be sent
- Reminders won’t be sent for deleted notes
To edit a scheduled reminder:
Phone
- Open Rakuten Viber on your phone
- Click on My notes
- Tap on the Scheduled reminder or Long tap on a note* that you set a reminder for
- Tap Edit reminder
- Select the new date/time
- Tap Delete to delete the reminder
- Tap Save (Android) or Set (iOS)
- Open Rakuten Viberon your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Right-click on the Scheduled reminder or a note* that you set a reminder for
- Click Edit reminder
- Select the new date/time
- Tap Delete to delete the reminder
- Click Save
Pending reminders (overdue reminders) will be shown in the Reminders list.
To open the reminders list:
Android
- Open Rakuten Viber on your phone
- Tap on My notes
- Tap on the Reminders list icon at the top of the chat screen
- Tap the Back arrow to return to the main notes screen
iOS
- Open Rakuten Viber on your phone
- Tap on My notes
- Tap Pending reminders at the top of the chat screen
- Tap All to return to the main notes screen
Desktop
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Click on the Reminders list icon at the top of the chat screen
- Tap the Back arrow to return to the main notes screen
Recurring reminders will only appear once on the list. To edit a future reminder, click on the Pen next to the note.
If you no longer need a pending reminder on your list, click on the Calendar icon next to it.
To delete all pending reminders:
Phone: Tap on the three dots at the top of the screen and select Dismiss all.
Desktop: Click on Dismiss all pending reminders at the bottom of the screen.
When your reminder is due, you will receive notifications on all your devices: a sound (like an incoming Rakuten Viber message), a notification on your screen, and an unread number badge on your notes chat.
The unread number badge will remain until the note is dismissed from the Reminders list, even if you have opened and viewed the note.
IMPORTANT
Dismissing a reminder from the Reminders list is permanent and cannot be undone.
Check your notification settings if you’re not receiving reminders. All notification settings should be switched to ON.
Complete and hide notes
Every note will have a Checkbox next to it. Tap/click on the checkbox to mark the note as complete and cross it off in your chat.
As the notes aren’t deleted, just hidden, relevant text will still appear in search results, and media files will remain available in the media folder (on your phone).
To hide completed notes (per device):
Phone
- Open Rakuten Viber on your phone
- Tap on Chats
- Tap on My notes
- Tap Info (Android) or My notes (iOS) at the top of the screen
- Android: tap on Chat info
- Switch the Hide completed notes toggle ON
Desktop
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Click on the Info icon
- Switch the Hide completed notes toggle ON
If you want to permanently delete a note (or remove a media file from your notes chat) long-tap/right-click on the note and select Delete.
If you can still see the note in your chat, tap/click on the Checkmark next to it to mark it as incomplete again.
If you have the Hide completed notes switch toggled ON, you will first need to toggle it OFF to display all your completed notes, and then you can mark your note as incomplete.
Permanently delete all notes
To permanently delete the notes chat:
- Open Rakuten Viber on your phone
- Tap on Chats
- Tap on My notes
- Tap Info (Android) or My notes (iOS) at the top of the screen
- Android: tap on Chat info
- Tap on Delete all notes
- Confirm
- If you change your mind, tap Cancel
To permanently delete the notes chat:
- Open Rakuten Viber on your desktop
- Click on your profile picture next to the Search field
- Click on My notes
- Click on the Info icon
- Click Delete
- Confirm
- If you change your mind, click Cancel
If you want to start making notes again, look for My notes in the menu under your profile picture.