Cancel a Viber Out Plan
We’re sorry to see you go!
IMPORTANTCancelation of Viber Out plans must be made at least 24 hours before a plan is due to be renewed, to avoid being charged for the following month.
How to cancel a Viber Out plan
I bought my plan using a credit card (on the website or an Android)
- Open Viber on your phone
- Tap on More
- Tap on Viber Out
- Tap on the plan that you want to cancel
- Tap Cancel Plan
- Tap Confirm
Viber Out will update to display how many minutes/days you have until your Viber Out plan expires.
I bought my plan using Google Play (on an Android)
- Open Viber on your phone
- Tap on More
- Tap on Viber Out
- Tap on the plan that you want to cancel
- Scroll down and tap on Manage Plan
- You will be redirected to Google Play
- Tap on the plan that you want to cancel
- Tap Cancel Subscription
- You can choose to pause the subscription or to cancel it completely
- To cancel the plan, tap No Thanks
- Select the reason for canceling the subscription
- Tap Cancel Subscription
Viber Out will update to display how many minutes/days you have until your Viber Out plan expires.
I bought my plan using the App Store (on an iPhone)
- Open Viber on your phone
- Tap on More
- Tap on Viber Out
- Tap on the plan that you want to cancel
- Scroll down and tap on Manage Plan
- You will be redirected to the App Store
- Tap on the plan that you want to cancel
- Tap Cancel Subscription
- Tap Confirm
Viber Out will update to display how many minutes/days you have until your Viber Out plan expires.
Will I lose my minutes when I cancel my plan?
After you cancel your plan, you can continue to use Viber Out until the end of the current billing cycle.
How to cancel an automatic top-up
To stop your World Credit from being automatically topped up when your credit falls below 2.00 USD/EUR:
Viber app
- Open Viber on your Phone
- Tap More (Android)
- Tap Viber Out
- Tap My account
- Tap Disable (top of the screen)
- Confirm
Viber Out website
- Log into your account on the Viber Out website
- Click on Payment settings (in the left panel, under Settings)
- Uncheck the box that states: Renew automatically when balance falls below 2.00 USD/EUR
Will I lose my credit when I cancel my automatic top-up?
You can continue using Viber Out until your existing credit runs out. Please note that your call will be disconnected as soon as you run out of credit.