Cancel a Viber Out plan
We’re sorry to see you go!
You can cancel your Viber Out plan at any time to stop recurring charges.
IMPORTANT
Cancelation of Viber Out plans must be made at least 24 hours before a plan is due to be renewed, to avoid being charged for the following month.
How to cancel a Viber Out plan
I bought my plan using a credit card (on the website or an Android)
- Open Rakuten Viber on your phone
- Tap on More
- Tap on Viber Out
- Tap on the plan that you want to cancel
- Tap Cancel plan
- Tap Confirm
Viber Out will update to display how many minutes/days you have until your Viber Out plan expires.
I bought my plan using Google Play (on an Android)
- Open Rakuten Viber on your phone
- Tap on More
- Tap on Viber Out
- Tap on the plan that you want to cancel
- Scroll down and tap on Manage plan
- You will be redirected to Google Play
- Tap on the plan that you want to cancel
- Tap Cancel Subscription
- You can choose to pause the subscription or to cancel it completely
- To cancel the plan, tap No Thanks
- Select the reason for canceling the subscription
- Tap Cancel Subscription
Viber Out will update to display how many minutes/days you have until your Viber Out plan expires.
I bought my plan using the App Store (on an iPhone)
- Open Rakuten Viber on your phone
- Tap on More
- Tap on Viber Out
- Tap on the plan that you want to cancel
- Scroll down and tap on Manage plan
- You will be redirected to the App Store
- Tap on the plan that you want to cancel
- Tap Cancel Subscription
- Tap Confirm
Viber Out will update to display how many minutes/days you have until your Viber Out plan expires.
Will I lose my minutes when I cancel my plan?
After you cancel your plan, you can continue to use Viber Out until the end of the current billing cycle.
How to cancel an automatic top-up
To stop your World Credit from being automatically topped up when your credit falls below 2.00 USD/EUR:
Viber app
- Open Rakuten Viber on your phone
- Tap More
- Tap Viber Out
- Tap My account
- Tap Disable (top of the screen)
- Confirm
Viber Out website
- Log into your account on the Viber Out website
- Click on Payment settings (in the left panel, under Settings)
- Uncheck the box that states: Renew automatically when balance falls below 2.00 USD/EUR
Will I lose my credit when I cancel my automatic top-up?
You can continue using Viber Out until your existing credit runs out. Please note that your call will be disconnected as soon as you run out of credit.