Channels Knowledge Base For Admins

1. Open Viber on your phone
2. Tap on Chats 
3. Tap Compose  (Android) or  (iOS)
4. Tap New Channel 
5. Tap Create Channel
6. Tap on Name your Channel and enter the name of your Channel
   • Mandatory step
7. Tap on the Camera  to add a Channel icon
   • You can either take a new photo or select one from your gallery
   • Optional step
8. Tap on Describe your Channel and enter a description
   • Optional step
9. Tap Create Channel 

The next step is to invite people to your Channel. Select up to 50 contacts (you will be able to add more later) and tap the Checkmark  (Android) or Invite (iOS) to confirm. 

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Use the toggle to turn ON  age restrictions or to disable the feature

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Use the toggle to turn ON  age restrictions or to disable the feature

Your channel name should be descriptive of the content that you intend to provide. Names that breach copyright and trademark laws or appear to promote content that goes against Viber’s Acceptable Use Policy will be removed.

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap on the Pen  (top corner)
6. Tap on the current Channel name under the Channel icon
7. Enter a new Channel name
8. Tap the Checkmark  (Android) or Done (iOS) to confirm

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Click on the current Channel name under the Channel icon
5. Type in a new Channel name
6. Click on the Checkmark  to confirm

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap on the Pen  (top corner)
6. Tap the Camera 
7. Choose a Channel icon from either your Gallery  or by taking a photo with your Camera
8. Tap Save (Android) or Done (iOS) once you select an image from your Gallery
9. Tap and scroll to reposition the preview box over the part of the image that you want to use as your Channel icon
   • To resize, pinch the image to zoom in and out (iOS only)
10. Tap Save (Android) or Done (iOS)

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Click on the current Channel icon above the Channel name
   • If you haven’t chosen a Channel icon yet, you will see an image placeholder
5. Select an image that is already saved on your computer
6. Click on the preview box and move it over the part of the image that you want to use as your Channel icon
   • You can resize the preview box by clicking and dragging the corners of the box
7. Click Done 
   • To change the image, click Select new
   • To exit out of creating a new icon, click on the X

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Add description (underneath the Channel icon)
6. Enter a description 
7. Tap on the Checkmark  or Done to confirm

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. In the About section, click on the Pen
5. Enter a description 
6. Click on the Checkmark to confirm

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap on Background
6. Choose the Channel chat background from either 
   • Viber’s gallery
   • An existing picture in your photo album
   • By taking a photo with your camera 
7. Confirm once you have chosen your background picture

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Click Channel background
5. Select a photo from Viber’s gallery
6. Click Change background

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen*
   • Android: tap on Channel info
5. Tap Invite 
6. Select to whom you would like to send an invite (contacts, groups, Communities)
7. Tap the Checkmark  (Android) or Invite button (iOS) to confirm

*You can also tap Invite , at the top of the screen, instead of tapping on Info.

1. Open Viber on your Desktop
2. Select a Channel 
3. Click on Invite (top corner)
4. Select to whom you would like to send an invite (contacts, groups, Communities)
5. Click Send

Channel invite links make it easy for admins and members to invite people to join the Channel. Superadmins have complete control over who has access to the links and can also disable invite links if they end up in the wrong place. To turn off members’ ability to share the invite link, please read the (Dis)allow members to invite new members section. 

1. Open Viber on your Phone
2. Tap on Chats 
3. Select the Channel for which you need a link
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Share Channel link 
   

1. Open Viber on your Desktop
2. Select a Channel for which you need a link
3. Click on the Share  button at the top of the screen 
4. Click on the Invite URL to copy the link to your clipboard

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel for which you need a link
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Invite
6. Tap on Share  (Android) or  (iOS) at the top of the screen
7. Tap Copy to copy the link to your clipboard

1. Open Viber on your Desktop
2. Select a Channel for which you need a link
3. Click on the Share  button at the top of the screen 
4. Click on the Invite URL to copy the link to your clipboard

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Share Channel link 
   
6. Use the toggle to allow  members to share the Channel invite link and invite new members, or disable  the option

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Click on Channel link 
5. Use the toggle to allow  members to share the Channel invite link and invite new members, or disable  the option

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel  info
5. Tap Share Channel link
6. Tap Disable link
7. Confirm

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Click on Channel link
5. Click Disable link
6. Click Continue

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, tap on the admin you want to promote 
6. Tap Add as Superadmin

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin 
3. Click on Info 
   
4. Click Members
5. Hover over the admin that you want to promote
6. Click Add as Superadmin

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, tap on the Superadmin you want to demote to admin
6. Tap Remove as Superadmin

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin 
3. Click on Info 
   
4. Click Members
5. Right-click on the Superadmin you want to demote to admin
6. Click Remove as Superadmin

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, tap Add me as Superadmin

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin 
3. Click on Info 
   
4. Click Members
5. Right-click on your name
6. Click Add me as Superadmin

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, tap on the person you want to promote
6. Tap Add as admin

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin 
3. Click on Info 
   
4. Click Members
5. Hover over the person that you want to promote
6. Click Add as admin

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap Channel info
5. In the Members section, tap Add admins
6. Select the person(s) you would like to make an admin(s)
7. Tap on the Checkmark (Android) or Done (iOS) at the top of the screen to confirm

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin 
3. Click on Info 
   
4. Click Add admins
5. Select the person(s) you would like to make an admin(s)
6. Click Add

Only Superadmins can demote admins to regular members. To demote an admin, please follow the steps below:

1. Open Viber on your phone
2. Tap the relevant Channel
3. Tap the Channel name at the top
4. Tap the user you would like to demote
5. Tap Remove as admin

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Admin privileges 
6. Select which admins can send a message in the Channel 

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin
3. Click on Info 
   
4. Click Admin privileges
5. Select which admins can send a message in the Channel 

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Find Alias
6. Tap Set alias
7. Select your alias
   • Default - your current name and picture on Viber
   • Channel - the Channel’s name and icon
   • Custom - a different name and picture
8. Tap Set alias

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Click on Info 
   
4. Click on Set alias
5. Select your alias
   • Default - your current name and picture on Viber
   • Channel - the Channel’s name and icon
   • Custom - a different name and picture

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Find Alias
6. Tap Set alias
7. Select Set new alias, or tap on the Pen  if you want to change an existing custom alias
8. Tap the Camera 
9. Choose from where you would like to source your picture
   •  Your Gallery 
   • Take a photo with your Camera 
   • Use your current Viber photo 
10. Confirm your choice
11. Tap on New alias, or your existing alias name
12. Type in a name
13. Tap Set alias 

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Click on Info 
   
4. Click on Set alias
5. Select your alias
6. Select Create new alias, or click on the Pen  if you want to change an existing custom alias
7. Click on Select new image 
8. Select an image that is already saved on your computer
9. Click on the preview box and move it over the part of the image that you want to use for your alias picture
   • You can resize the preview box by clicking and dragging the corners of the box
10. Click Done 
11. Click on New alias or your existing alias name
12. Type in a name
13. Click Create alias 

• Ban or remove all members of the Channel manually.
• Demote all other admins and Superadmins and turn off members’ ability to send a message to ensure that no one else can use the Channel. 
• Disable the invite link so that new members can’t join the Channel. 
• Delete all messages manually (tip: use Delete all from user) to erase the chat history.

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info

Tap Show all and scroll through the list to find a member, or swipe down, (iOS) tap in the Search field,  and type in a name. 

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Click on Info 
   
4. Click on Members
   • The total number of members will be displayed next to the word Members

Once you click on Members, you will see a list divided between (Super)admins and other Channel members. Scroll through the list to find a member, or click in the Search field and type in a name.

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, select the person you want to contact
6. Tap Message (name of member)

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Click on Info 
   
4. Click Members
5. Hover over the person you want to contact
6. Click on the Message  button

• Members: Can contact and be contacted by (Super)admins only.
• (Super)admins: Can contact and be contacted by members, admins, and Superadmins.
• If a member or (Super)admin has chosen not to accept private messages, you won’t be able to contact them.

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Find Allow members to contact you
6. Use the switch to allow  members to send you messages or disable  the option

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Click on Info 
   
4. Find Allow members to contact you
5. Use the switch to allow  members to send you messages or disable  the option

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, tap on the member you want to remove
6. Tap Remove from Channel

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin 
3. Click on Info 
   
4. Click Members
5. Right-click on the member you want to remove
6. Click Remove from Channel

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Under Members, tap on the member you want to ban
6. Tap Ban (name/phone number of the member)

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin 
3. Click on Info 
   
4. Click Members
5. Right-click on the member you want to ban
6. Click Ban (name/phone number of the member)

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin 
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Banned users
6. Tap Edit

iOS: Tap on the Minus  next to the person you want to unban, and then tap on the X. Tap Okay to confirm.

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin 
3. Click on Info 
   
4. Click Banned users
5. Click on the X next to the person you want to unban
6. Click OK to confirm

• Unbanning a member won’t add them back to the Channel; they will need to join again using an invite link or be added by another member/admin.
• Members who were previously admins/Superadmins won’t have their role reinstated if they join the Channel again (unless they are promoted).

As an admin, you are responsible for creating content for your Channel, which should adhere to Viber’s Acceptable Use Policy. If your members find your content inappropriate, they can report the Channel and/or specific messages, which may lead us to close your Channel. For more information, please refer to Viber’s Terms of Service. 

New members can see the entire chat history of a Channel once they join it, allowing them to easily catch up on all messages previously sent in the Channel.

1. Open Viber on your Phone/Desktop
   • Tap on Chats  (Phone)
2. Select the Channel in which you would like to pin a message 
3. Long tap/right-click on a message
4. Select Pin

1. Open Viber on your Phone
2. Tap on More 
3. Tap on Settings 
4. Tap on General
5. Tap on Language
6. Select the language 
7. Tap on the Checkmark*
   

1. Open Viber on your Phone
2. Tap on More 
3. Tap on Settings 
4. Tap Language

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Long tap on the message you want to delete
5. Tap Delete
6. Select additional messages you want to delete (if applicable)
7. Tap on Trash 
8. Tap Delete message

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Right-click on the message you want to delete
4. Select Delete from the list of options

1. Open Viber on your Desktop
2. Select a Channel in which you are an admin or Superadmin
3. Click on one of the messages you want to delete
4. Click Select
5. Select the additional messages you want to delete
6. Tap on Trash 
7. Tap Delete for all participants

Note
Viber cannot restore messages deleted by channel admins.

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Enable comments
6. Use the toggle to allow  members to leave comments on messages, or to disable the feature
   
   • Disabling the feature won’t delete existing comments

Once you enable the feature, members will see a Comments button underneath each message. A New comment icon will appear next to the message when new comments are made. To turn off comments for a specific message, long tap on it and select Disable comments.

 

To ONLY turn on comments per message, long tap on a message and select Enable comments. 

1. Open Viber on your Desktop
2. Click on a Channel in which you are a Superadmin
3. Click on the Channel name at top of the screen
4. Click on the Enable comments toggle

1. Open Viber on your Phone or Desktop
   • Tap on Chats  (Phone)
2. Select a Channel in which you are an admin or Superadmin
3. Select the Poll icon at the bottom of the screen
4. Type in your question in the Ask a question field
5. Type in possible options in the Add option fields
   • Select the Plus  button to add more options (up to 10 in total) 
   • You can move the position of the options by tapping/clicking on the Reorder icon and dragging it up or down 
6. Select Create at the bottom of the page

• Once you create a poll, neither you nor other members can add more options.
• It isn’t possible to see individual responses, i.e., what answer each member chose.

1. Open Viber on your Phone or Desktop
   • Tap on Chats  (Phone)
2. Select a Channel in which you are an admin or Superadmin
3. Select the Poll  icon at the bottom of the screen
4. Tap/click on the toggle  next to Quiz mode (the lightbulb  will change color to indicate quiz mode)
5. Type in your question in the Ask a question field
6. Type in possible answers in the Add option fields
   • Select the Plus  button to add more answers (up to 10 in total) 
   • You can move the position of the answers by tapping/clicking on the Reorder  icon and dragging it up or down 
7. Select the correct answer
   • Optional: add an explanation for the answer
8. Select Create at the bottom of the page

1. Long tap or right-click on the post
2. Select Copy message link

1. Long tap or right-click on the picture or video
2. Select Share
3. Choose where you would like to share the post

Channel insights* show you detailed information about your Channel members and how your content is being engaged with. For more information, please refer to the Community and Channel Insights article.

1. Open Viber on your Phone 
2. Tap on Chats 
3. Select a Channel in which you are a Superadmin*
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Developer tools
   
6. Either Copy the token to your clipboard or Share it with a contact/another app

1. Open Viber on your Desktop
2. Select a Channel in which you are a Superadmin*
3. Click on Info 
   
4. Click on Developer tools
   
5. Either Copy the token to your clipboard or Share it with a contact/another app

• A poll or quiz
• A disappearing message
• A voice or video message

• Text messages
• Photos
• Videos
• Files
• Links

• GIFs
• Stickers
• Location
• Contacts

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Type your message
5. Long tap the Send  button
6. Select the time and day you would like the message to be sent
7. Tap Send

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Scheduled messages
6. Type your message
7. Tap Send 
8. Select the time and day you would like the message to be sent
9. Tap Send

1. Open Viber on your Desktop
2. Click on a Channel in which you are an admin or Superadmin
3. Click Scheduled messages
4. Type your message
5. Click on the Send  button
6. Select the time and day you would like the message to be sent
7. Click Send

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel in which you are an admin or Superadmin
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Scheduled messages

1. Open Viber on your Desktop
2. Click on a Channel in which you are an admin or Superadmin
3. Click on Channel name at top of the screen
4. Click Scheduled messages

1. Open the Scheduled messages list on your Phone
2. Long tap on the message you want to send
3. Tap Send now

1. Open the Scheduled messages list on your Phone
2. Long tap on the message you want to edit
3. Tap Edit
4. Edit your message
5. Tap Confirm 

1. Open the Scheduled messages list on your Phone
2. Long tap on the message you want to edit
3. Tap Change time
4. Select the time and day you would like the message to be sent
5. Tap Send (Android) or Save (iOS)

1. Open the Scheduled messages list on your Phone
2. Long tap on the message you want to cancel
3. Tap Delete
4. Tap Delete again

1. Open Viber on your Android
2. Tap on Chats 
3. Select the Channel for which you want to receive highlight notifications
4. Tap Info 
5. Tap Chat info
6. Tap Notifications
7. Select Highlights 

1. Open Viber on your Android
2. Tap on Chats 
3. Long tap on the Channel for which you want to receive highlight notifications
4. Tap Notifications
5. Select Highlights 

1. Open Viber on your Desktop
2. In the chat list, right-click on the Channel for which you want to receive highlight notifications
3. Click on Notifications
4. Select Highlights 

1. Open Viber on your Desktop
2. Select the Channel for which you want to receive highlight notifications
3. Click on Info 
   
4. Click on Notifications
5. Select Highlights 

1. Open Viber on your Phone
2. Tap on Chats 
3. Select the Channel you want to mute
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info

1. Open Viber on your Phone
2. Tap on Chats 
3. Long tap (Android)/swipe left (iOS) on the name of the Channel that you want to mute
   • Android: tap on Notifications
4. Tap Mute 

1. Open Viber on your Desktop
2. In the chat list, right-click on the Channel that you want to mute
3. Click on Notifications
4. Select Muted

1. Open Viber on your Desktop
2. Select a Channel you want to mute
3. Click on Info 
   
4. Click on Notifications
5. Select Muted

1. Open Viber on your Phone
2. Tap on Chats 
3. Select a Channel you want to put on snooze
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Snooze for 30 days

1. Open Viber on your Phone
2. Tap on Chats 
3. Long tap (Android)/swipe left (iOS) on the name of the Channel you want to put on snooze
4. Tap Snooze

1. Open Viber on your Desktop
2. In the chat list, right-click on the Channel that you want to put on snooze
3. Select Snooze for 30 days

1. Open Viber on your Desktop
2. Select a Channel you want to put on snooze
3. Click on Info 
   
4. Select Snooze for 30 days

1. Open Viber on your Phone
2. Tap on Chats 
3. Select the Channel you want to leave
4. Tap Info  (Android) or the name of the Channel (iOS) at the top of the screen
   • Android: tap on Channel info
5. Tap Leave and delete
6. Confirm 

1. Open Viber on your Desktop
2. Select the Channel you want to leave
3. Click on Info 
   
4. Click Leave and delete at the bottom of the screen
5. Confirm