Chat Knowledge Base
Understand your chat screen
Info screen
How to open the info screen
- Open Viber on your Phone
- Tap on Chats
- Select a chat
- Tap the name of the chat at the top of the screen or Tap Info
(Android)
- Tap Chat info
- Open Viber on your Desktop
- Select a chat
- Click on Info
Info screen options
- A collection of all the photos and videos sent in the chat.
Videos
- To see when a photo/video was sent, right-click on the photo/video and click Show in conversation (available only on Desktop).
GIFs
- A collection of all the GIFs sent in the chat.
Links
- A collection of all the links sent in the chat.
Files
- A collection of all the files sent in the chat.
Add contact to a group
- Add the contact to one of the groups you belong to
Groups in common
- View what groups you both belong to
Phone number
- View contact’s phone number, copy their number, make a Viber Out call, make a cellular call
Trust this contact
- Instructions for testing your end-to-end encryption connection with this contact
- You will not receive notifications for any messages sent in the chat.
Background image
- Set a background image for this specific chat.
- Choose either from Viber’s gallery, your own photos, or take a photo with the camera (Phone only).
- The new background will only be visible to you if you change it in a 1on1 or group chat.
Delete this chat
- All chat content will be deleted (for you only).
- The chat will be deleted from your chat list until you send a message to each other again.
- Make a voice or video call to the contact(s).
Info screen options available only in 1on1 chats
- Share the phone number of this contact with someone else on Viber.
- Add the contact to a group of which you’re a participant.
Groups in common
- See the groups that both you and the contact are participants of.
Phone Number
- Tap to have the option to:
- Copy the number onto your clipboard.
- Call using Viber Out.
- Make a Cellular call through your service provider.
- Phone only option.
- The contact will be added to your block list.
- You will not receive any messages they send.
- They will not be able to call you.
- They will not be notified that you blocked them.
- Phone only option.
- Save the contact to your contact list on your phone.
Participants
- Desktop only option.
- Click Add to create a group chat with other contacts.
Info screen options available only on Phones
Clear chat content
- All chat content will be deleted (for you only).
Hide this chat
- Hide the chat from your chat list.
- Access the chat using a PIN (other options available on iOS).
Attach location always
- A map pinpointing your location will always be attached to your messages.
- Tap on the Location icon
in the sent message to open the map.
Combine notifications (Android only)
- Multiple messages will be collated into a single notification.
Info screen options available only on Desktop
- Add chat to your favorites list.
- Automatically translate all messages sent in the chat. (This feature may not be available in your country.)
Message options
General message options
- The message you are replying to will be shown above your new message.
- Tap on the message above the reply to see the original message.
Copy
- The message will be copied to your clipboard.
Forward
- Forward the message to other contact(s), group(s), or Community(s).
- After selecting who you want to forward the message to, tap/click Send.
- Edit your message after it has been sent.
Select
- Desktop only option.
- Select more than one message to delete, copy, or forward.
- Translate the message into another language (translation will only be visible to you).
- Pin the message to the top of the chat list.
- Delete for myself: the message will no longer appear in your chat.
- Delete for myself and (the person you're speaking with/all participants): the message will be deleted from everyone’s chat (can only be used for messages you sent).
Media message options
- Check to see if a link/phone number/email address is suspected of belonging to a spammer.
- Report a message that you believe goes against Viber’s Terms of Use.
- Only available in Communities.
Message options only available on Phones
- Get the sticker pack that the sticker you are tapping on belongs to.
Message options only available on Desktop
- Download the media item to your computer.
Open in external browser
- See the media item through your browser.
Show in folder
- See where the media item was downloaded to.
Save as
- Save the media item to a destination of your choice.
Chat basics
Chat icons


Format text
- Long tap a word or phrase a word or phrase in your message
- Tap on More
- Select one or more formatting options: Bold, Italic, Strikethrough and Monospace
- Tap Send
- Tap on the Text field to continue writing
iOS
- Highlight a word or phrase in your message
- Tap B I U
- Select one or more formatting options
- Tap Send
- Tap on the Text field to continue writing
Desktop
- Highlight a word or phrase in your message
- Select one or more formatting options
- Hit Enter to send
- Click on the Text field to continue writing
Monospace
: ```text```Message status




Edit messages
Delete messages
- Long tap on the message
- Tap Delete
- Tap Delete for myself or Delete for everyone
- Long tap on the message and tap Delete
- Tap on the checkbox
beside the message(s) you want to delete. When selected they will have a checkmark inside.
- Tap on Trash
in the bottom corner
- Tap on Delete
- Delete for myself: the message will no longer appear in your chat.
- Delete for myself and (person you're speaking with/all participants): the message will be deleted from everyone’s chat (can only be used on messages you sent).
Translate a message
- Open Viber on your Desktop
- Select the chat that you want automatically translated
- Click on Info
- Click on Automatic translation
- Click Continue

‘React’ to a message





Mark chat as unread

- Open Viber on your Phone
- Tap on Chats
- Long tap (Android) or swipe right (iOS) on the chat you want to mark as unread
- Tap Mark as unread
- Open Viber on your Desktop
- Right-click on the chat you want to mark as unread
- Click Mark as unread

Mute a chat

- Open Viber on your Phone
- Tap on Chats
- Long tap on the chat that you want to mute
- Tap Mute chat
- Select for how long you want to mute the chat
- Open Viber on your Desktop
- Right-click on the chat you want to mute
- Click on Mute
- Select how long you want to mute the chat for
- Click OK
- 1 hour
- 8 hours
- 24 hours
- Always
Preview messages
Favorite a chat
- Open Viber on your Desktop
- Right-click on a chat you want to favorite
- Can’t find the chat? Search for it by clicking the Plus
- You can have a maximum of 7 favorite chats


Pin a chat
- Open Viber on your Phone
- Tap on Chats
- Long tap (Android) or swipe left (iOS) on the chat you want to pin
- Select Pin
Pin a message
- Open Viber on your Phone/Desktop
- Tap on Chats
(Phone)
Search
Search chats
- Open Viber on your Phone
- Tap on Chats
- Tap on Search
(Android) or swipe down to reveal the Search bar
(iOS)
- Type in a name or phrase
- Open Viber on your Desktop
- Click on the Search
field
- Type in a name or phrase
Search the web
- In your chat, highlight the words you want to look-up
- Right-click on the highlighted text
- Click Search the web for
Voice and video messages
Play voice and video messages



Send voice messages
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a voice message in
- Tap and hold the Microphone
- If you see the Video
button instead, swipe left or right on it to switch to Voice message mode
- Release the button to Send
- Slide the button to Cancel
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a voice message in
- Tap and swipe the Microphone
button up to lock the screen
- If you see the Video
button instead, swipe left or right on it to switch to Voice message mode
- Tap Send*
- Tap Cancel to delete the recording




- Open Viber on your Desktop
- Select the chat you want to send a voice message in
- Click on the Microphone
- Click the Tick
to send the message
- To Cancel, click the Cross
Send video messages
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a video message in
- Tap and hold the Video
button
- If you see a Microphone
instead, swipe left or right on it to switch to Video mode
- The camera will automatically be in selfie mode
- A video message can be up to 20 seconds long
- You will not be able to preview your message
- Slide the button to Cancel
Media messages
Take a photo or video
Instantly send a photo or video
- Open Viber on your Phone
- Tap on Chats
- Tap on the Camera
in the top corner
- Select GIF, Photo, or Video
- Use the instructions in the following sections to create the photo or video
- Select a Viber Lens to enhance your photos and videos


Take a photo and send
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a photo in
- Tap on the Camera
- Tap on Capture
to take a photo
- Tap on the Selfie
icon first to take a photo of yourself
- Use pinch gestures to zoom in and out

- To cancel, tap on the Cross
Take a video and send
- Open Viber on your Phone
- Tap on Camera
at the top of the screen
- Tap Capture
to start recording
- Tap on the Selfie
icon first to record yourself
- Use pinch gestures to zoom in and out
- Tap on Capture
to stop recording
- To trim the video, tap and drag either endpoint of the clip towards the other end
- To save a video to your phone, tap on Save
before sending.
- To send videos from your phone’s gallery with the video, tap on Gallery
and then select the photo(s)/video(s) (iOS only).
- Add a description to the video, or tap Send
without one
- To cancel, tap on the Cross
- Open Viber on your Phone
- Tap on Camera at the top of the screen
- Long tap on Capture
button to start recording
- Tap on Capture again to end



Use Viber lenses (powered by Snapchat)
- Open Viber on your Phone
- Tap on Chats*
- Select the chat you want to send a photo, video, or GIF in using a lens
- Tap on the Camera
- To scroll through Viber Lenses
swipe right and tap on the lens of your choice in the lenses carousel
- Select GIF, Photo, or Video
- Scroll across the different lenses
- Find a lens you like and focus the camera on your face or tap on Reverse
to focus on the person in front of you
- Tap the selected lens icon again to capture
- To stop a video/GIF recording tap the red Record
button

- To download your creation, tap Save
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a lens in
- Tap on the Camera
- Select the lens you want to share
- Tap on Share lens
- For general instructions on how to take a photo or video, read the previous sections
- You can use Viber lenses with both the front (selfie mode) and rear-facing camera
- Viber lenses work best in portrait mode
- Some lenses will require you to perform an action for the best effect i.e. open your mouth, tap on your face, move the phone further away from your face, make changes using the color selector, etc
- Several of the lenses have sound effects
Timer and flash
- Tap on the Timer
- Tap once to set the timer to 3 seconds
- Tap again to set the timer to 6 seconds
- Tap again to turn the timer OFF




Editing tools
Important information

Crop and rotate
- Tap Crop
- Choose any of the following options
- Zoom: Use pinch gestures to zoom in and out
- Crop: Tap and drag the corners of the photo towards the center
- Rotate: Tap Rotate to turn the photo 90, 180, or 270 degrees.
3. Tap Done
Doodle
- Tap Doodle
- Tap on the color that you want to draw with
- Draw!
Stickers
- Tap Stickers
- Select a sticker from your collection
Text
- Tap Text
- Tap on the color that you want to write in
- You can also change the Font
and Formatting
(iOS only)
3. Write your message
Undo editing


Video speed

- 0.5x
- 2x
- 4x
Play in reverse

Photos and videos from the gallery
Send a photo from my gallery
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a photo in
- Tap on Gallery
- Select 1 or more photos
- To unselect, tap on the photo again
- To add a description, tap on the Pen

Send a video from my gallery
- Open Viber on your Phone
- Tap on Chats
- Select the chat you want to send a photo in
- Tap on Gallery
- Select 1 or more videos
- To unselect, tap on the photo again
- To add a description, tap on the Pen
- To trim the video, hold and drag either endpoint of the clip towards the other end

Stickers, GIFs, and more!
Send stickers
- Open Viber
- Tap on Chats
(Phone)
- Tap on Chats
- Select the chat where you want to send a sticker
- Tap/click on Stickers
- Choose a Sticker
- From the pack that first opens
- From another sticker pack (available packs are displayed underneath the open sticker pack)
- By typing the expression that you want to convey (using keywords such as “hi” or “birthday”)
Send GIFs
- Open Viber
- Tap on Chats
(Phone)
- Tap on Chats
- Select the chat where you want to send a GIF
- Tap on Expressions
(Phone) or
(Desktop)
- Select GIF
- Choose a GIF
- From the GIFs that first open
- By typing the expression that you want to convey (using keywords such as “excited” or “lunch”) in the Search Field
Send files
- Open Viber on your Desktop
- Select the chat you want to send a file in
- Tap on File share
(bottom corner of the chat screen)
- Double click on the file you want to send
Share location
- Open Viber on your Phone (available only on Android)
- Tap on Chats
- Select the chat you want to share your location in
- Tap More
(bottom corner)
- Tap Location
- Tap on the map to view it in full screen
- Tap and drag the map to place the location you’re sharing under the location pin
- Tap Share this location
Share contact
- Open Viber on your Phone
- Select the chat you would like to share a contact with
- Tap More
(bottom corner)
- Tap Share contact
- Select the contact
- Open Viber on your Desktop
- Select the chat you would like to share a contact with
- Click and drag a contact from your chat list into the chat screen
- Open Viber on your Desktop
- Select the contact whose details you would like to share
- Click on Info
- Click on Share contact
- Select the chat you would like to share a contact with
- Click Share
Chat extensions
- Open Viber
- Tap on Chats
(Phone)

Disappearing Messages
Enable disappearing messages
- Open Viber on your Phone or Desktop
- Tap on Chats
(phone)
- Tap on Chats
- Select the chat in which you want to send disappearing messages
- Tap/click on the Timer
- Tap/click on the Timer
- Select how long you would like your messages* to stay visible
- 10 seconds
- 1 minute
- 1 hour
- 1 day
- Enter your message and tap/click Send




- 10 seconds
- 1 minute
- 1 hour
- 1 day

Enable disappearing messages by default


- 10 seconds
- 1 minute
- 1 hour
- 1 day

- May not be available in all countries
- Not available on Desktop
Disappearing messages basics
- The timer starts when the disappearing message is opened (by each chat participant)
- Changes to timer settings will be displayed in your chat.
- You can’t reply to, copy, or forward disappearing messages
- When a chat is in disappearing messages mode, you will only see Message written in the notification preview and not the contents of the message
Sending media
- Photos and videos won’t be saved to your Viber media gallery; however, they may be saved to the phone’s gallery
- Videos can only be viewed for the duration of the timer (unless the video is longer)
- If a video is 30 seconds and your timer is set to 10 seconds, you will only be able to view the video once from the time you open the message
- If a video is 30 seconds and your timer is set to 1 hour, you will be able to view the video as many times as you like for 1 hour from the time you open the message
- GIFs can’t be sent in disappearing messages
Screenshots (in disappearing messages mode)
Feature availability
- Not supported on tablets or iPads
- Not available in Communities or Channels
- If you don’t see disappearing messages on your device, please update to the latest version of Viber
Hidden chats
Important information
- Hiding a chat will permanently clear its chat history from Viber on Desktop.
- Media (photos, videos, and voice/video messages) won't be automatically downloaded unless you tap and open/view it. This means that any media which you do not open will be unavailable after 14 days.
- Only one PIN is needed for all hidden chats.
- You cannot have both a regular and a hidden chat with the same contact.
- Consider using disappearing messages if you want to send private messages and also keep the chat in your regular chat list.
- Hiding the chat on your phone will NOT hide the chat on anyone else’s phone.
- You will see a “new message” notification when you receive a message in a hidden chat. To view the message you will need to open the hidden chat.
- Fast reply and preview are not available for hidden chats; tapping on a new message notification will take you to your chat list (where the hidden chat WON’T be listed).
Hide a chat
- Open Viber on your Phone
- Tap on Chats
- Long tap (Android) or long tap and swipe left (iOS) on a chat you want to hide
- Community chats can’t be hidden
- Tap Hide chat
- Enter your PIN*
Quick hide (group chats only)
- Open Viber on your Phone
- Tap on Chats
- Long tap (Android) or swipe left (iOS) on the chat you want to hide
- Tap Hide
- Enter your PIN*
Find a hidden chat
- If you are using a PIN, type the PIN into the Search bar
to reveal all hidden chats.
- Type the name of the contact/group into the Search bar
.
- Tap on Compose
(Android) or
(iOS) and type in the name of the hidden chat.
Unhide a hidden chat
- Find and open the hidden chat
- Tap Info
(Android) or the name of the chat (iOS) at the top of the screen
- Tap Chat info
- Tap Unhide this chat
- Enter your PIN
Reset the PIN
- Open Viber on your Phone
- Tap More
(Android)
(iOS)
- Tap Settings
- Tap Privacy
- Tap on Hidden chats
- Tap on Reset PIN
- Tap Yes
- Follow the steps for Hide a PIN to reset
Hidden chats on Desktop/Tablet
Broadcast lists
Important information
Create a broadcast list
- Open Viber on your Phone
- Tap on Chats
- Tap Compose
(Android) or
(iOS)
- Tap on Broadcast list
- Select the contacts you want to send a message
- Tap Done to create a broadcast list
Create a name for a broadcast list
- Open Viber on your Phone
- Tap on Chats
- Select a group
- Tap Info
(Android) or “Broadcast list” (iOS) at the top of the screen
- Android: tap on Chat info
- Tap on the Pen
(top corner)
- Tap on the space under the group icon
- Enter a name
- Tap Done
Add more contacts to a broadcast list
- Open Viber on your Phone
- Tap on Chats
- Select a broadcast list
- Tap Add participants
- Select the contact(s) you want to add to the broadcast list
- Tap Done (top corner)
Delete a broadcast list
- Open Viber on your Phone
- Tap on Chats
- Select a broadcast list
- Tap Info
(Android) or the name of the list (iOS) at the top of the screen
- Android: tap on Chat info - Tap Delete broadcast list