Chat knowledge base

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select a chat
4. Tap the name of the chat at the top of the screen or tap Info (Android)
5. Tap Chat info

Desktop

1. Open Rakuten Viber on your desktop
2. Select a chat
3. Click on Info

Media, links, and files

Photos

• A collection of all the photos and videos sent in the chat

Videos

• To see when a photo/video was sent, right-click on the photo/video and click Show in conversation (available only on desktop)

GIFs

• A collection of all the GIFs sent in the chat

Links

• A collection of all the links sent in the chat

Files

• A collection of all the files sent in the chat

Add contact to a group

• Add the contact to one of the groups you belong to

Groups in common

• View the groups you both belong to

Phone number

• View the contact’s phone number, copy their number, make a Viber Out call, or initiate a cellular call.

Trust this contact

• Instructions for testing your end-to-end encryption connection with this contact

Mute chat

• You will not receive notifications for any messages sent in the chat

Background image

• Set a background image for this specific chat
• Choose either from Rakuten Viber’s gallery, your own photos, or take a photo with the camera (phone only)
• The new background will only be visible to you

Delete this chat

• All chat content will be deleted (for you only)
• The chat will be deleted from your chat list until you send a message to each other again

Voice and video call

• Make a voice or video call to the contact(s)

Share contact 

• Share the phone number of this contact with someone else on Rakuten Viber

Add to groups

• Add the contact to a group of which you’re a participant

Groups in common

• See the groups that both you and the contact are participants of

Phone number

Tap to have the option to:

• Copy the number onto your clipboard
• Call using Viber Out
• Make a Cellular call through your service provider

Block this contact

• The contact will be added to your block list
• You will not receive any messages they send
• They will not be able to call you
• They will not be notified that you blocked them
  Note: Blocking contacts can only be done on your phone and will sync across all of your connected devices.

Add contact

• Save the contact to your contact list on your phone
  Note: Only available on phones

Participants

• Click Add to create a group chat with other contacts
  Note: Only available on Rakuten Viber desktop

Clear chat content

• All chat content will be deleted (for you only)

Hide this chat

• Hide the chat from your chat list
• Access the chat using a PIN (other options available on iOS)

Attach location always

• A map pinpointing your location will always be attached to your messages
• Tap on the Location icon  in the sent message to open the map

Combine notifications (Android only)

• Multiple messages will be collated into a single notification

Favorite chat 

• Add chat to your favorites list

Automatic translation

• Automatically translate all messages sent in the chat (this feature may not be available in your country)

Click/long-tap on a message to see the following options:

Reply

• The message you are replying to will be quoted above your new message
• Tap on the message above the reply to see the original message

Copy

• The message will be copied to your clipboard

Forward

• Forward the message to other contact(s), group(s), or community(s)
• After selecting who you want to forward the message to, tap/click Send

Edit

• Edit your message after it has been sent

Select

• Select more than one message to delete, copy, or forward
  Note: Only available on Rakuten Viber desktop

Translate

• Translate the message into another language (translation will only be visible to you)

Pin

• Pin the message to the top of the chat list

Delete

• Delete for myself: the message will no longer appear in your chat history
• Delete for everyone: the message will be deleted from everyone’s chat history (can only be used for messages that you have sent)

Media messages, such as files, photos, and links, may have extra options:

Check for spam

• Check to see if a link/phone number/email address is suspected of belonging to a spammer.

Report

• Report a message that you believe goes against Rakuten Viber’s Terms of Service.
• Only available in communities

Get it

• Get the sticker pack that the sticker you are tapping on belongs to

Download

• Download the media item to your computer

Open in external browser

• See the media item through your browser

Show in folder

• See where the media item was downloaded to

Save as

• Save the media item to a destination of your choice

Look out for the following icons (next to the chat name) to identify chats:

Bot: this chat is with a bot.
 Verified: this chat is with a verified Community, user, or business.

Make your text stand out with formatting tools (italic, bold, strikethrough, monospace).

Android

1. Long-tap a word or phrase a word or phrase in your message
2. Tap on More
3. Select one or more formatting options: Bold, Italic, Strikethrough, and Monospace
4. Tap Send
   • Tap on the text field to continue writing

iOS

1. Highlight a word or phrase in your message
2. Tap B I U
3. Select one or more formatting options
4. Tap Send
   • Tap on the text field to continue writing

Desktop

1. Highlight a word or phrase in your message
2. Select one or more formatting options
3. Hit Enter to send
   • Click on the text field to continue writing

You can also format text by adding special characters directly to the text:

Italic: _text_
Bold: *text*
Strikethrough: ~text~
Monospace : ```text```

A message’s delivery status is displayed next to its timestamp:
 - Your message is being sent
 - Your message has been sent
 - Your message has been received
 - Your message has been seen by the other contact(s) (unless their Send ‘seen’ status is switched off)

When a message is being composed, you will see the following:
 Draft: you have started typing a message but haven’t sent it yet
Typing…: another contact is typing a message

Any message you send can be edited, even if it was already seen by the other contact(s).

• Phone: long-tap on the message and tap Edit.
• Desktop: right-click on the message and click Edit.

The message’s content will appear in the text field, and you will be able to edit it. After you Send the message, "Edited" will appear under it to notify the participants of the conversation that changes have been made.

Any message you send can be deleted, even if it was already seen by the other contact(s).

Android

1. Long tap on the message
2. Tap Delete
3. Tap Delete for myself or Delete for everyone

iOS

1. Long-tap on the message and tap Delete
2. Tap on the checkbox beside the message(s) you want to delete. When selected, the message will have a checkmark
3. Tap on Trash in the bottom corner
4. Tap on Delete

Desktop: right-click on the message and click Delete

You will have the option to:

• Delete for myself: the message will no longer appear in your chat
• Delete for everyone: the message will be deleted from everyone’s chat (can only be used on messages you sent)

Translate a message into your desired language (translation options can be found in Settings):

• Phone: long-tap on the message and tap Translate.
• Desktop: right-click on the message and click Translate.

The translated message will appear under the original message.

To automatically translate all messages sent in a chat on your desktop*:

1. Open Rakuten Viber on your desktop
2. Select the chat that you want automatically translated
3. Click on Info 
4. Click on Automatic translation
5. Click Continue

To turn off automatic translation, follow Steps 1-4.

To change the translation language, click on Settings  next to Automatic translation (in Step 4) and select a language from the dropdown menu under Message translation.

*This feature may not be available in your country.

IMPORTANT
Translations are done by 3rd parties. When a message is sent for translation, it is sent unencrypted to the translation service's servers.

Quickly respond to a message with a reaction.

Tap/click on the heart next to a message to show that you like it, or long-tap the heart on your phone and select the reaction you want to express, including laughter , shock , sadness , or anger . To use reactions on your desktop, hover your cursor over the heart and select the reaction you want to convey.

Note:
Reactions aren’t available if you have Disappearing messages switched on or haven’t updated to the latest version of Rakuten Viber.

Remind yourself that you need to respond to a message by marking the chat as “unread.”

Chats with unread messages have an icon and will remain at the top of your chat list if your settings* are configured that way.

Phone

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Long-tap (Android) or swipe (iOS) on the chat you want to mark as unread
4. Tap Mark as unread

Desktop

1. Open Rakuten Viber on your desktop
2. Right-click on the chat you want to mark as unread
3. Click Mark as unread

*To keep unread messages at the top of your chat list on desktop, click on the three dots next to the Chats icon  and select Unread messages on top. To change back to the original settings, click Recent messages on top.

Mute a chat to stop receiving message notifications (you will still see New message alerts next to the chat in the chat list).

Phone

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Long-tap on the chat that you want to mute
4. Tap Mute chat
5. Select for how long to mute the chat

Desktop

1. Open Rakuten Viber on your desktop
2. Right-click on the chat you want to mute
3. Click on Mute
4. Select for how long to mute the chat
5. Click OK

You can choose to mute a chat for:

• 1 hour
• 8 hours
• 24 hours
• Always

The chat will automatically be unmuted when the selected time frame ends.

To manually unmute a chat, follow the same steps and click/tap Unmute instead of Mute at the end.

*Available only on desktop.

You’ll automatically see a short preview of your messages in the chat list. To see the whole message without opening the chat, hover your mouse over the message in the chat list.

*Available only on desktop.

Add a chat to your Favorites list for quick access.

1. Open Rakuten Viber on your desktop
2. Right-click on a chat you want to favorite
   • Can’t find the chat? Search for it by clicking the Plus 
3. Click Add to favorite chats
   • You can have a maximum of 7 favorite chats

The chat will be pinned to your favorites list above your regular chat list.

To take a chat off your favorites list, follow the same steps, clicking Remove from favorite chats in Step 3.

Note:
Favorite chats will not appear as pinned chats on your phone, and vice versa.

*Available only on phones

A pinned chat will always stay at the top of your chats list, even when you get new messages from other contacts.

To pin a chat to the top of your chat list:

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Long-tap (Android) or swipe (iOS) on the chat you want to pin
4. Select Pin

Follow the same steps to unpin a chat, tapping Unpin in Step 4.

Note:
Pinned chats will not appear in your favorites list on desktop, and vice versa.

A pinned message will always stay at the top of your 1-on-1, group, or Community* chat screen. Tapping/clicking on the message will bring you directly to the message in your chat.

*Only admins and superadmins can pin a message in a Community.

To pin a message in your chat:

1. Open Rakuten Viber on your phone/desktop
   • Tap on Chats  (phone)
2. Select the chat in which you would like to pin a message
3. Long-tap/right-click on a message
4. Select Pin

Note:
You can only have one pinned message at a time. Pinning a new message will unpin the previous message.

Search through your messages and contacts to find the information you need.

Phone

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Tap on Search  (Android) or swipe down to reveal the Search bar  from within a chat (iOS)
4. Type in a name or phrase

Desktop

1. Open Rakuten Viber on your desktop
2. Click on the Search  field
3. Type in a name or phrase

Your search results will be divided into two tabs:

• Chats: include contacts, existing chats, communities, and bots that match the name or phrase you searched for.
• Messages: include chats that contain the phrase you searched for.

*Available only on desktop.

Search the web directly from Rakuten Viber!

1. In your chat, highlight the words you want to look up
2. Right-click on the highlighted text
3. Click Search the web for

Your default browser will open with the search results.

To play a voice or video message, press the Play button on top of the message.

• Sound: if you listen to a voice message on your phone, the sound will come out of your speakers/headphones unless you bring the phone up to your ear. Sound from video messages will always come from the speakers/headphones.
• Skip/rewind: tap/click on the soundwave to play the voice message from the selected point.
• Pause: tap/click on Pause to pause the voice message.
• Change speed: Once the message starts playing, you can change the playback speed on your phone. Choose between x1, x1.5, and x2 by tapping on the speed button next to the message.

Send a voice message to your contacts from your phone or desktop.

Phone

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to send a voice message in
4. Tap and hold the Microphone
   • If you see the Video button instead, swipe left or right on it to switch to voice message mode
5. Release the button to Send
   • Without releasing, slide the button to Cancel

To record a message hands-free:

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to send a voice message in
4. Tap and swipe the Microphone  button up to lock the screen
   • If you see the Video  button instead, swipe left or right on it to switch to voice message mode
5. Tap Send*
   • Tap Cancel to delete the recording

*To preview the message before sending it, tap Stop after Step 4. You will see the following options:

•  - Delete the recording
•  - Play the recording
•  - Send the recording

Desktop

Make sure the microphone is set up on your computer.

1. Open Rakuten Viber on your desktop
2. Select the chat you want to send a voice message in
3. Click on the Microphone 
4. Click the Checkmark to send the message
   • To Cancel, click Discard

*Available only on a phone

Record a video message on your phone and send it to your contacts.

1. Open Rakuten Viber on your phone
2. Tap on Chats
3. Select the chat you want to send a video message in
4. Tap and hold the Video  button
   • If you see a Microphone  instead, swipe left or right on it to switch to video mode
   • The camera’s default is selfie mode
5. A video message can be up to 20 seconds long
6. Release the button to Send
   • You will not be able to preview your message
   • Slide the button to Cancel

*Not available on desktop.

You can take a photo/video directly from your chat screen and select the contacts you want to send it to afterward.

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Tap on the Camera 
4. Select GIF, Photo, or Video
5. Use the instructions in the following sections to create the photo or video
   • Select a Viber Lens to enhance your photos and videos
6. Add a description (optional) and tap Send 
7. Select the contacts you want to send the message to
8. Tap Send  (Android) or Done (iOS)

*Available only on a phone

Take a photo directly on Rakuten Viber and send it to your contacts.

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to send a photo in
4. Tap on Gallery
   or
   Tap on Plus , and then tap on Gallery 
5. Tap on the Camera 
6. Tap on Capture  to take a photo
   • Tap on the Selfie icon first to take a photo of yourself
   • Use pinch gestures to zoom in and out
7. To attach photos from your phone’s gallery, tap on Gallery  and then select the photo(s)/video(s) (iOS only)
8. Add a description to the photo, or tap Send without one
   • To cancel, tap Discard 

*Not available on desktop

Use Rakuten Viber's camera to record and send a video.

Take a video

1. Open Rakuten Viber on your phone
2. Tap on Camera  at the top of the screen
3. Select Video in the bottom row
4. Tap Capture to start recording
5. Tap on the Selfie  icon first to record yourself
6. Use pinch gestures to zoom in and out
7. Tap on Capture  to stop recording
8. To trim the video, tap and drag either endpoint toward the other end
9. To save a video to your phone, tap on Save  before sending
10. To send videos from your phone’s gallery with the video, Tap on Plus , then Gallery , and then select the photo(s)/video(s) you wish to send
11. Add a description to the video, or tap Send  without one
12. To cancel, tap Discard 

Take a video using gestures (iOS Only)

Use gestures for quick and easy camera access.

1. Open Rakuten Viber on your phone
2. Tap on Camera at the top of the screen
3. Long-tap on the Capture  button to start recording
4. Tap the Capture button again to end

Zoom in/Zoom out

Swipe up on Capture  to zoom in, and swipe down on Capture  to zoom out.

Hands-free recording

Swipe left on Capture  to record hands-free.

Not available on desktop

Viber’s Lenses allow you to create fun photos, videos, and GIFs.

To use a lens:

1. Open Rakuten Viber on your phone
2. Tap on Chats* 
3. Select the chat you want to send a photo, video, or GIF in using a lens
4. Tap on Gallery  or
   Tap on Plus , and then tap on Gallery 
5. To scroll through Viber Lenses , swipe right and tap on the lens of your choice in the lenses carousel
6. Select GIF, Photo, or Video
7. Scroll across the different lenses
8. Find a lens you like and focus the camera on your face or tap on Reverse  to focus on the person in front of you
9. Tap the selected lens icon again to capture
   • To stop a video/GIF recording, tap the Record  button
10. Review the section below to learn how to edit photos and videos
11. Add a description (optional) and tap Send to send the message to your contact(s)
    • To download your creation, tap Save 

*For quick access to Viber Lenses, tap on the Camera at the top of the Chats screen. You’ll be able to select to whom you want to send your creation after you finish making it.

**If you have an Android and this is your first time using Viber Lenses, you may be prompted to download the feature. For more information, refer to our article on Dynamic Features.

To Share a Lens

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to send a lens in
4. Tap on Gallery  or
   Tap on Plus , and then tap on Gallery 
5. Tap on the Camera 
6. Select the lens you want to share
7. Tap on Share lens

The contact you shared the lens with will receive a notification. If a lens is shared with you, you can use it by tapping on the notification.

Notes:

• For general instructions on how to take a photo or video, read the previous sections.
• You can use Rakuten Viber lenses with both the front (selfie mode) and rear-facing camera .
• Viber Lenses work best in portrait mode.
• Some lenses require you to perform an action for the best effect, such as opening your mouth, tapping on your face, moving the phone further away from your face, making changes using the color selector, etc.
• Several of the lenses have sound effects

Set a timer

After Step 4 (photo) or Step 5 (video):

1. Tap on the Timer
   • Tap once to set the timer to 3 seconds
   • Tap again to set the timer to 6 seconds
   • Tap again to turn the timer OFF
2. The timer will start when you tap Capture 

Turn on flash

After Step 4 (photo) or Step 5 (video), tap on Flash. Continue tapping to change the function:

 - Flash is turned OFF
 - Flash is turned ON
 - Auto mode. Flash will only turn on in low light

Editing tools will be displayed after you take a photo/video.

To save the photo/video before you make changes, tap Save .

To attach photos/videos from your gallery to send with your photo/video, tap on Gallery , and then select the photo(s)/video(s) (iOS only).

1. Tap Crop
2. Choose any of the following options
   • Zoom: Use pinch gestures to zoom in and out
   • Crop: Tap and drag the corners of the photo towards the center
   • Rotate: Tap Rotate to turn the photo 90, 180, or 270 degrees
3. Tap Done

Tap and drag the photo to reposition the selected area after you zoom or crop.

Tap Reset to undo ALL your edits and start again.

1. Tap Doodle
2. Tap on the color that you want to draw with
3. Draw!

1. Tap Stickers
2. Select a sticker from your collection

Tap and drag the sticker to reposition it, and use pinch gestures to make it smaller or larger.

1. Tap Text
2. Tap on the color that you want to write in
   • You can also change the Font and Formatting (iOS only)
3. Write your message

Tap the text to edit, tap and drag to reposition it, and use pinch gestures to make the text smaller or larger.

To undo editing, tap Undo .

To redo editing, tap Redo (iOS only).

Tap on the Double arrow to change the video's playing speed.
Audio is only available on videos playing at normal speed.

Speed options include:

• 0.5x
• 2x
• 4x

Tap on the Single arrow  to play the video in reverse*.

Tap again to play the video and then reverse it.

*Audio is not available when playing videos in reverse.

Send a photo from your gallery to your contacts.

All photos will be sent according to your photo quality settings. To send a photo in its original size, follow the instructions under Desktop.

Phone

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to send a photo in
4. Tap on Gallery
   or
   Tap on Plus , and then tap on Gallery 
5. Select 1 or more photos
• To unselect, tap on the photo again
• To add a description, tap on the Pen 
6. Tap Send

Desktop

Drag and drop a video from a folder directly into your chat. You will be able to choose the quality/size of the photo you want to send:

• Original size: the photo will be sent in its original size.
• Instant delivery: the photo will be sent according to your photo quality settings.

Send a video from your gallery to your contacts.

Phone

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to send a photo in
4. Tap on Plus 
5. Tap on Gallery 
6. Select 1 or more videos
   • To unselect, tap on the photo again
   • To add a description, tap on the Pen 
   • To trim the video, hold and drag either endpoint of the clip toward the other end
7. Tap Send 

Desktop

Drag and drop a video from a folder directly into your chat.

Express yourself with stickers!

1. Open Rakuten Viber
   • Tap on Chats  (phone)
2. Select the chat where you want to send a sticker
3. Tap on Expressions 
4. Tap on the desired sticker pack
5. Choose a Sticker
   • From the pack that first opens
   • From another sticker pack (available packs are displayed underneath the open sticker pack)
   • By typing the expression that you want to convey (using keywords such as “hi” or “birthday”)

You can also create a sticker!

Some stickers are animated. To see the animation again, tap/click on the sticker.

GIFs are a great way to enhance and make your chats come alive.

1. Open Rakuten Viber
   • Tap on Chats (phone)
2. Select the chat where you want to send a GIF
3. Tap on Expressions  and then GIFs (phone) or (desktop)
4. Choose a GIF
   • From the GIFs that first open
   • By typing the expression that you want to convey (using keywords such as “excited” or “lunch”) in the Search field

You can also create a GIF!

Some GIFs are animated. To see the animation again or stop it from playing, tap/click on the GIF.

Share files in your chats.

1. Open Rakuten Viber
2. Select the chat you want to send a file in
3. Tap on Plus  and then File (phone) or File share (desktop)
4. Double-click on the file you want to send

You can also drag and drop files from your desktop into the chat.

Let the person you’re speaking with know where you are by sharing your location.

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select the chat you want to share your location in
4. Tap on the Plus 
5. Tap Location
6. Tap on the map to view it in full-screen
7. Tap and drag the map to place your location under the location pin.
8. Tap Share this location

Share the contact's phone number in any of your chats.

Phone

1. Open Rakuten Viber on your phone
2. Select the chat you would like to share a contact with
3. Tap on the Plus 
4. Tap Share contact 
5. Select the contact you wish to share

Desktop

1. Open Rakuten Viber on your desktop
2. Select the chat you would like to share a contact with
3. Click and drag a contact from your chat list into the chat screen

OR

1. Open Rakuten Viber on your desktop
2. Select the contact whose details you would like to share
3. Click on Info
4. Click on Share contact
5. Select the chat you would like to share a contact with
6. Click Share

Once a contact has been shared in a chat, tap/click on the contact card to start a 1-on-1 chat with the person.

Send a message that will automatically be deleted after the selected time period.

To enable disappearing messages for 1-on-1 and group chats:

1. Open Rakuten Viber on your phone or desktop
   • Tap on Chats  (phone)
2. Select the chat where you want to send disappearing messages
   • iOS
     1. Go to the chat info
     2. Tap on Disappearing messages
   • Android
     1. Tap on the 3 dots /Go to the chat info
     2. Tap on Disappearing messages
   • Desktop: click on the Timer 
3. Select how long* you would like your messages to stay visible
   • 10 seconds
   • 1 minute
   • 1 hour
   • 1 day
4. Enter your message and tap/click Send

*The timer will be set for all participants in the chat.

Anyone in the chat can turn disappearing messages off by following the same steps, selecting OFF in the last step, or tapping the time indicator/banner inside the chat.

To enable disappearing messages by default for all 1-on-1 chats:

1. Open Rakuten Viber on your phone
2. Tap on More 
3. Tap on Settings
4. Tap on Privacy
5. Tap Disappearing messages by default
6. Select how long* you would like your messages to stay visible:
   • 10 seconds
   • 1 minute
   • 1 hour
   • 1 day
7. Enter your message and tap Send

* The sender will always determine how long messages stay visible

Note: May not be available in all countries.

To enable disappearing messages by default for all 1-on-1 chats:

1. Open Rakuten Viber on your phone
2. Tap on More 
3. Tap on Settings 
4. Tap on Privacy 
5. Tap Disappearing messages by default
6. Select how long you would like your messages to stay visible:
   • 10 seconds
   • 1 minute
   • 1 hour
   • 1 day
7. Enter your message and tap Send 

Notes:

• May not be available in all countries
• Not available on desktop

• The timer starts when the disappearing message is opened (by each chat participant)
• Changes to timer settings will be displayed in your chat
• You can’t reply to, copy, or forward disappearing messages
• When a chat is in disappearing messages mode, you will only see “Message” written in the notification preview, not its contents.

• Photos and videos won’t be saved to your Rakuten Viber media gallery; however, they may be saved to the phone’s gallery
• Videos can only be viewed for the duration of the timer (unless the video is longer)
  • If a video is 30 seconds and your timer is set to 10 seconds, you will only be able to view the video once from the time you open the message
  • If a video is 30 seconds and your timer is set to 1 hour, you will be able to view the video as many times as you like for 1 hour from the time you open the message
• GIFs can’t be sent in disappearing messages

• Android: Screenshots are blocked on Android
• iOS: Both the sender and the receiver will be notified if a screenshot is taken on an iPhone
• Desktop: The Rakuten Viber window is hidden when a screenshot is taken

• Not supported on tablets or iPads
• Not available in communities or channels
• If you don’t see disappearing messages on your device, please update to the latest version of Rakuten Viber.

Keep your conversations extra private using Hidden chats.

Hidden chats will not appear in your regular chat list and can only be accessed with a PIN.

IMPORTANT

• Hiding a chat will permanently clear its chat history from Rakuten Viber on desktop
• Media (photos, videos, and voice/video messages) won't be automatically downloaded unless you tap and open/view it. This means that any media which you do not open will be unavailable after 14 days.

Good to know

• Only one PIN is needed for all hidden chats
• You cannot have both a regular and a hidden chat with the same contact
  • Consider using disappearing messages if you want to send private messages, and also keep the chat in your regular chat list
• Hiding the chat on your phone will NOT hide the chat on anyone else’s phone
• You will see a “new message” notification when you receive a message in a hidden chat. To view the message, you will need to open the hidden chat
• Fast reply and preview are not available for hidden chats; tapping on a new message notification will take you to your chat list (where the hidden chat won’t be listed)

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Long-tap (Android) or long-tap and swipe left (iOS) on a chat you want to hide
   • Community chats can’t be hidden
4. Tap Hide chat
5. Enter your PIN*

*If this is your first time using hidden chats, you will be prompted to create a 4-digit PIN. You can also set up Face ID or Touch ID if you’re using an iPhone.

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Long-tap (Android) or swipe left (iOS) on the chat you want to hide
4. Tap Hide
5. Enter your PIN*

*If this is your first time using hidden chats, you will be prompted to create a 4-digit PIN. You can also set up Face ID or Touch ID if you’re using an iPhone.

There are several ways to find hidden chats (some may not be available on your phone):

• If you are using a PIN, type the PIN into the Search bar  to reveal all hidden chats
• Type the name of the contact/group into the Search bar 
• Tap on Compose  (Android) or (iOS) and type in the name of the hidden chat

1. Find and open the hidden chat
2. Tap Info (Android) or the name of the chat (iOS) at the top of the screen
3. Tap Chat info
4. Tap Unhide this chat
5. Enter your PIN

If you forget your PIN, you will need to reset it.

IMPORTANT: for your privacy, resetting a PIN will permanently clear the chat histories of all your hidden chats.

To reset your PIN:

1. Open Rakuten Viber on your phone
2. Tap More 
3. Tap Settings 
4. Tap Privacy 
5. Tap on Hidden chats
6. Tap on Reset PIN
7. Tap Yes
8. Follow the steps for Hide a PIN to reset

IMPORTANT: If you reset your PIN, all hidden chats, including their messages and media, will be deleted.

Hidden chats are not available on desktops or tablets, so you won’t be notified of messages received in them.

Hiding a chat will also permanently clear its chat history on your linked devices.

*Only available on phones

A broadcast list allows you to send the same message to multiple contacts without creating a group or sending the message to each chat individually.

Up to 50 contacts will receive a message directly in your 1-on-1 chat with them and can respond to the message within the chat.

Your contacts will not be notified that the message was sent in bulk or that they are part of a broadcast list.

IMPORTANT
For a contact to receive a message sent via a broadcast list, you must be saved as a contact on their contact list.

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Tap Compose  (Android) or  (iOS)
4. Tap on Broadcast list
5. Select the contacts you want to include in the broadcast list
6. Tap Done to create a broadcast list

You can now create and send a message to all the members of your broadcast list.

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select a group
4. Tap Info  (Android) or Broadcast list (iOS) at the top of the screen
   • Android: tap on Chat info
5. Tap on the Pen (top corner)
6. Tap on the space under the group icon
7. Enter a name
8. Tap Done

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select a broadcast list
4. Tap Add participants
5. Select the contact(s) you want to add to the broadcast list
6. Tap Done (top corner)

1. Open Rakuten Viber on your phone
2. Tap on Chats 
3. Select a broadcast list
4. Tap Info  (Android) or the name of the list (iOS) at the top of the screen
   • Android: tap on Chat info
5. Tap Delete broadcast list