- Viber’s Caller ID is only available on Android mobile phones in select countries
- If you are a user from Ukraine, please refer to this article
What is Caller ID?
Turn Caller ID ON/OFF
- Open Rakuten Viber on your phone
- Tap More
- Tap Settings
- Tap Calls and messages
- Find Caller ID and uncheck/toggle ON/OFF the option
Post call options
What name will others see in Caller ID when I call them?
Caller ID will show the most repeated instance of your name.
For example, if we have two users who have you saved as “David” and one as “Dave,” the name shown in Caller ID will be “David.”
How can I edit the name detected by Caller ID?
The post-call screen has the option to edit the detected caller's name. Tap the Edit button and type in the correct name.
How can I report a caller as spam/fraud?
You can report a caller as spam or fraud In the post-call screen. To do that, tap the Report button, and you will be offered the option to report the caller as a spammer or a fraudster. You will be able to block the caller during this process, too.
Note: If you've received a call from a number flagged as a spammer but comes from a legitimate caller - tap the “Not Spam” button.
I was reported as a spammer, what can I do?
While any user can block you from calling them, you must be reported by many users to be labeled a “Spammer” by Caller ID.
I received a call from a number without a detected name
If you receive a call from a number that Caller ID didn't detect the name for - we likely don't have one for that number, yet.
I would like to exclude my phone number from Viber’s Caller ID
To remove your phone number from Viber’s Caller ID, please contact us. This form is relevant to anyone wishing to exclude their number from Viber's Caller ID, non-Rakuten Viber users included.
Disclaimer: Requests to be excluded from Caller ID are subject to an internal review.