Viber’s Caller ID

Always know who’s calling with Viber’s Caller ID.

You’ll receive an alert if we detect that the caller is likely to be a spammer.

Notes
Viber’s Caller ID is only available on Android mobile phones in select countries.

What is Caller ID?

Caller ID lets you see who’s calling even if the person's phone number isn’t saved in your contact list. This suggestion is based on the caller's phone number and contact name as provided to us by other Viber users (through sharing their contacts or otherwise.)

Please note you won't see a name suggestion if the phone number isn’t available on Viber’s database or if the call is being made through another app.

Turn Caller ID ON/OFF

You can turn Caller ID ON or OFF anytime in the Settings:

Open Viber on your Phone
Tap More
Tap Settings
Tap Calls and messages
Find Caller ID and uncheck/toggle ON/OFF the option

Spam

Phone numbers that have been reported by other Viber users as a source of spam will be displayed to you with a spam alert

. You can still choose to answer the call or decline it. If you answered the call and spoke to a spammer, please tap on the Report button during or after your call.

Post call options

After you finish your call, you can choose to perform the following actions:

Redial: Call the phone number back (call costs will apply)

Message: If the caller is on Viber, you can start a chat with them

Invite: If the caller doesn’t have Viber, you can invite them to download Viber

Save: Save the phone number to your contact list

Report: Tap to report a spammer

What name will others see in Caller ID when I call them?

Caller ID will show the most repeated instance of your name.
For example, if we have two users who have you saved as “David” and one as “Dave,” the name shown in Caller ID will be “David.”

How can I edit the name detected by Caller ID?

The post-call screen has the option to edit the detected caller's name. Tap the Edit button and type in the correct name.

How can I report a caller as spam/fraud?

You can report a caller as spam or fraud In the post-call screen. To do that, tap the Report button, and you will be offered the option to report the caller as a spammer or a fraudster. You will be able to block the caller during this process, too.
Note: If you've received a call from a number flagged as a spammer but comes from a legitimate caller - tap the “Not Spam” button.

I was reported as a spammer, what can I do?

While any user can block you from calling them, you must be reported by many users to be labeled a “Spammer” by Caller ID.

I received a call from a number without a detected name

If you receive a call from a number that Caller ID didn't detect the name for - we likely don't have one for that number, yet.

Contact lists

The Caller ID feature uses your contact list information for its database.

I would like to exclude my phone number from Viber’s Caller ID

To remove your phone number from Viber’s Caller ID, please contact us. This form is relevant to anyone wishing to exclude their number from Viber's Caller ID, non-Viber users included.

Disclaimer: Requests to be excluded from Caller ID are subject to an internal review.

I’d like to opt-out of Viber’s usage of my contact list for Caller ID

If you would like to opt-out of Viber’s usage of your contact list, please contact us.

Can ads be disabled on the post-call screen?

Yes! Viber Plus users have the option to disable all ads on Viber.

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