Business accounts on Rakuten Viber

Business accounts represent brands on Rakuten Viber and enable you to connect with them. You can identify businesses by the badge on their info screen.

You can find a business account by entering its name in the search bar and scrolling down until you see it listed under the Businesses section.

Notes:

• For the best results, make sure that Rakuten Viber has permission to access your location
• You will only be shown businesses based in the country you are currently located in

For more information on opening a verified business account, review our Viber for Business website.

If you would like to open a business account on Rakuten Viber, refer to the Small business accounts article.

You can find more information about a business by reviewing its info page.
To reach the info page:

1. Open Rakuten Viber on your phone
2. Tap on Chats
3. Tap on the business name in the chat with the business you would like to find more information about
4. Tap on More (Android) or the business name (iOS)
5. Tap on Business info

After finding the business you're looking for, you can chat with them or initiate a call (if the business supports receiving messages/calls).

To forward a business, follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on the chat with the business you would like to share
3. Tap on More (Android) or the chat title (iOS)
   • Android: Tap on Business info
4. Tap on Share
5. Choose the desired contact(s)
6. Tap on Send

At the moment, businesses on Rakuten Viber only support communication. Transactions between you and the business are completed outside of Rakuten Viber.

Note: Rakuten Viber is not responsible for handling disputes.

Businesses you have contacted only have access to your profile photo (if your “Show your photo” privacy setting is enabled) and display name unless you have the business owner saved in your contact list (or vice versa.)

A business cannot access your phone number unless you have provided it to the business yourself by sending it as a message or by calling the business.

Yes. You may be given the option to choose from multiple phone numbers, and some businesses offer free calls - which are indicated as such.

To stop receiving messages from a business:

1. Open Rakuten Viber on your phone
2. Tap on Chats
3. Tap on the Business inbox
4. Tap on a chat with the business
5. Tap on Stop receiving messages

Yes. To mute messages from a business:

1. Open Rakuten Viber on your phone
2. Tap on Chats
3. Tap on the Business inbox
4. Tap on a chat with the business
5. Tap on More (Android) or the business name (iOS)
6. Tap on Mute chat

Some businesses on Rakuten Viber are intended for mature audiences only. When attempting to view an age-restricted business page, you will be prompted to confirm your age before the content is made visible to you.

Note: Some age-restricted businesses will not appear in the search results.

If you have received a business message that violates Rakuten Viber's Terms of Service, follow these steps to report it:

1. Long-tap a message you have received that violates Rakuten Viber's Terms of Service
2. Tap Report
3. Fill out the form
4. Tap Submit

Paying for services/products through Viber Pay is not yet supported.

The chat’s placement depends on how it was initiated. The chat will appear in the regular chats list if you had a conversation with the contact before they created their business account. If the chat was initiated through the business page, it will appear in the Business inbox.

Your communication with businesses on Rakuten Viber will automatically appear in the Business inbox.

Business messages are sent by companies you've subscribed to receive promotional messages from, received a service from, or interacted with in the past.

Some business messages are one-time-password messages from businesses (such as banks) and include 2-factor authentication codes.

The messages will appear in your Business inbox . To find a business chat, type the name of the company (or phrase contained in the message) in the search bar of your Chats screen.

To learn more about the company that sent you a business message, open the message and tap/click on information at the top of the screen.

Notes:

• The Business inbox is created after your first interaction with a business on Rakuten Viber
• Chats with bots that are linked to businesses will also appear inside the Business inbox and can be recognized by their badge
• You can mark all messages as read by tapping More in the Business inbox, then tapping Mark all as read

To move business chats from the Business inbox to the main chat list:

1. Open Rakuten Viber on your phone
2. Tap Business inbox
   
   • Android:
     1. Long-tap the business chat you wish to move
     2. Tap Move to main chat list
   • iOS:
     1. Swipe on the business chat you wish to move
     2. Tap Move
     3. Tap Move to main chat list

To move business chats from the Chats tab back into the Business inbox:

1. Open Rakuten Viber on your phone
2. Long-tap (Android) or swipe (iOS) the business chat you wish to move back into the Business inbox
3. Tap Move to business chats
   Note: Only business chats can be moved to the Business inbox.

Yes, to unpin the Business inbox, follow the steps below:

Android:

1. Long-tap the Business inbox
2. Tap Unpin this chat

iOS:

1. Swipe on the Business inbox
2. Tap Unpin

Business chats can be pinned to the top of the Business inbox by following the steps below:

Android:

1. Tap on the Business inbox
2. Long-tap on the business chat you wish to pin to top
3. Tap Pin to top
   

iOS:

1. Tap on the Business inbox
2. Swipe on the business chat you wish to pin to top
3. Tap Pin

No, you cannot delete the business inbox, but you can block specific businesses from contacting you.

No. The business inbox can only include chats with businesses on Rakuten Viber.
Note: Chats with a Business' bot will also appear in the business inbox.

The Business inbox is created only after your first interaction with a business on Rakuten Viber.

You can choose to stop receiving business messages from individual businesses. To do so:

1. Open Rakuten Viber on your phone
2. Select a business chat
3. Tap on Information (Android) or the Business name (iOS) at the top of the screen
4. Switch the Receive messages toggle OFF

Note: If you don't have an Information button, tap Stop receiving messages.

Business messages are sent by businesses on Rakuten Viber. Exercise caution before clicking links or providing personal information.