Find and connect with businesses on Viber

Business accounts represent brands on Viber and enable you to connect with them. You can identify businesses by the badge on their info screen.

You can find a business account by entering its name in the search bar and scrolling down until you see it listed under the Businesses section.

Notes

• For the best results, make sure that Viber has permission to access your location
• You will only be shown businesses based in the country you are currently located in

For more information on opening a verified business account, review our Viber for Business website.

If you would like to open a self-service business account on Viber, refer to the Small business accounts article.

You can find more information about a business by reviewing its info page. To reach the info page:

1. Open Viber on your phone
2. Open your Chats screen
3. Search your desired business’s name in the main search bar / in Viber Marketplace
4. Tap on the chat with the business you would like to find more information about
5. Tap on the business's Name at the top of the chat
6. Tap View business info

The business profile now includes:

• The business's address. By tapping it, your device's default map application will open and start directions to that location
• The business’s category. Tapping it will open the relevant section of the Viber Marketplace (or the main search screen if Marketplace is not available in your country)

Notes

• To view a business’s full description, tap Show more
• To see the business' s distance from your location, Viber will request permission to use your precise location a few seconds after the profile page loads. You can always undo this by going from your chats screen to More → Settings → Privacy → Personal data → turning the “Allow accurate location-based services” off

• Tap Message to open or return to your chat with the business
• Tap Call to call the business's registered phone number (if available)
• Tap Follow to stay updated on the business's activity

Note

You can also quickly open a chat using the large, full-width, Message business button at the bottom of the screen, which remains visible as you scroll.

To share a business profile with your contacts:

1. Open Viber on your phone
2. Open your Chats screen
3. Tap on the chat with the business you would like to share
4. Tap on More (Android) or the chat title (iOS)

• Android: Tap on Business info

1. Tap on Share
2. Choose the desired contact(s)
3. Tap on Send

At the moment, businesses on Viber only support communication. Transactions between you and the business are completed outside of Viber.

Note

Rakuten Viber is not responsible for handling disputes.

Paying for services / products through Viber Pay is not yet supported.

Businesses you have contacted only have access to your profile photo (if your Show your photo privacy setting is enabled) and display name, unless you have the business owner saved in your contact list (or vice versa.)

By sending your first message to a business, you automatically share your Viber phone number with them. This is so the business can save you as a contact and message you back for support, follow-up, or to provide updates.

Notes

• No information is shared with a business until you send your first message. Simply entering the chat screen does not share your number
• You can rest assured that you are communicating with a verified Viber business when you see the ✓ (tick) mark next to their name

Yes. Some businesses offer free calls, which are indicated as such.

To stop receiving messages from a business:

1. Open Viber on your phone
2. Tap on Chats
3. Tap on the Business inbox
4. Tap on a chat with the business
5. Tap on Stop receiving messages

Some businesses on Viber are intended for users over 18. When attempting to view an age-restricted business page, you will be prompted to confirm your age before the content is made visible to you.

Note

Age-restricted businesses will appear blurred in the search results.

If you have received a business message that violates Rakuten Viber's Terms of Service, follow these steps to report it:

1. Open Viber on your phone
2. Long-tap a message you have received that violates Rakuten Viber's Terms of Service
3. Tap Report
4. Fill out the form
5. Tap Submit

Or:

1. Tap on the business chat you wish to report
2. Tap on Business info
3. Tap Report this business
4. Select a predefined reason, or enter custom text by selecting Other
5. Tap on Submit

The chat’s placement depends on how it was initiated. The chat will appear in the regular chats list if you had a conversation with the contact before they created their business account.

If the chat was initiated through the business page or search, it will appear in the Business inbox.

You can now easily browse a business's products and services without leaving the chat, making it simple to send an item directly to the business to ask a question.

How to open and send items from the catalog:

1. Open Viber on your phone
2. Go to your Chats screen
3. Tap on a chat with a business that has an active catalog
4. Tap the + icon next to the message input field
5. Tap Catalog 

• If you're opening a new chat with a business, the catalog will open automatically for you

1. Browse the items by scrolling through the list
2. To share an item directly into the chat, tap on the item

• The item will be sent as a dedicated catalog message to the business

If you need more information before sharing an item, you can view the full details page:

1. Open Viber on your phone
2. Open the Catalog (see steps above)
3. Look for the See all button or an expand icon at the top of the catalog
4. Tap the expand icon or See all to open the full-screen catalog view
5. Tap any item to see its full details, including a larger image and complete description

Important

If the business you're chatting with doesn't have an active catalog, the Catalog button will not be visible in the actions menu.

Your communication with businesses on Viber will automatically appear in the Business inbox.

To move business chats from the Business inbox to the main chat list:

1. Open Viber on your phone
2. Tap Business inbox

• Android:

1. Long-tap the business chat you wish to move
2. Tap Move to main chat list

• iOS:

1. Swipe on the business chat you wish to move
2. Tap Move
3. Tap Move to main chat list

To move business chats from the Chats tab back into the Business inbox:

1. Open Viber on your phone
2. Long-tap (Android) or swipe (iOS) the business chat you wish to move back into the Business inbox
3. Tap Move to business chats

Note

Only business chats can be moved to the Business inbox.

Yes. To unpin the Business inbox:

Android:

1. Long-tap the Business inbox
2. Tap Unpin this chat

iOS:

1. Swipe on the Business inbox
2. Tap Unpin

Business chats can be pinned to the top of the Business inbox by following the steps below:

Android:

1. Tap on the Business inbox
2. Long-tap on the business chat you wish to pin to top
3. Tap Pin to top

iOS:

1. Tap on the Business inbox
2. Swipe on the business chat you wish to pin to top
3. Tap Pin

No, you cannot delete the Business inbox, but you can block specific businesses from contacting you.

No. The Business inbox can only include chats with businesses on Viber. If you have initiated a chat with a business owner by having them in your address book, that chat can be moved to the Business inbox as well.

Note

Chats with a Business bot will also appear in the Business inbox.

The Business inbox is created only after your first interaction with a business on Viber.

Business messages are sent by companies you've subscribed to receive promotional messages from, received a service from, or interacted with in the past.

Some business messages are one-time-password messages from businesses (such as banks) and include 2-factor authentication codes.

The messages will appear in your Business inbox. To find a business chat, type the name of the company (or phrase contained in the message) in the search bar of your Chats screen.

To learn more about the company that sent you a business message, open the message and tap / click on information at the top of the screen.

Notes

• The Business inbox is created after your first interaction with a business on Viber
• Chats with bots that are linked to businesses will also appear inside the Business inbox and can be recognized by their badge
• You can mark all messages as read by tapping More in the Business inbox, then tapping Mark all as read

You can stop receiving messages from individual businesses or block them entirely if you no longer wish to interact with them. To do so:

1. Open Viber on your phone
2. Tap on Chats
3. Open the Business inbox
4. Tap the chat with the business you want to manage
5. Follow the steps for your device:

Android

1. Tap the three dots or the Chat info icon at the top of the screen
2. Switch the Receive messages toggle OFF

iOS

1. Tap the business name at the top of the screen
2. Select your preferred option:

• Delete this chat: This removes the chat from your list until the business sends a new message
  • Block this business: This stops all future messages from this sender

Note

You can only manage these settings on your primary device. 

If you change your mind and want to receive messages again on your iPhone:

1. Open Viber on your phone
2. Tap on Chats
3. Open the Business inbox
4. Open the chat with the business in your Business inbox
5. Tap the business name at the top of the screen
6. Tap Unblock this business

Business messages are sent by businesses on Viber – exercise caution before clicking on links or providing personal information.

The Marketplace is a section within Viber where you can discover and connect with local businesses offering various products and services. It is accessible through a dedicated tab in the Viber app and helps you find businesses near you.

The homepage features carousels like Nearby Businesses and category-specific listings (e.g., “Shopping"). Businesses are filtered based on your location (using either precise or approximate location), searchability, account type, country code, and assigned categories. The results are sorted to show you the most relevant options.

If a carousel has no businesses to display, it will be hidden. The content is refreshed each time you enter the Marketplace tab.

Sharing your location allows the Marketplace to show you nearby businesses. Precise location provides the most accurate results, displaying the distance to each business in meters or kilometers. You can still use the Marketplace with an approximate location.

You now have the option to manually set your desired location by tapping ‘Set a location’ on the map. This lets you explore businesses in an exact area of your choice by dragging and centering the map.

Tap the search bar at the top of the Marketplace home screen, then type at least three characters to start seeing business results that match your query.

Location services enhance your experience by displaying nearby businesses and their distances. Enabling precise location access provides exact measurements. Otherwise, the Marketplace will use an approximate location, which may be less accurate.

Businesses categorized as 18+ will be indicated with an "18+" tag. For users under 18, or if age verification is pending, visuals from these businesses will be blurred until age confirmation is provided.

While browsing the Marketplace, you may see a Featured tag on certain business cards. This label helps you identify businesses that are promoted on Viber.