Viber Plus

Viber Plus is a premium subscription service that provides paying users with an enhanced Rakuten Viber experience with exclusive features.

A Viber Plus subscription gives you access to:

• An ad-free Rakuten Viber experience
• An exclusive subscriber badge
• Free access to paid stickers
• Change the Rakuten Viber app icon
• Contact support via live chat
• Invisible mode
• Voice-to-text transcription
• Deleting messages without a trace*

*Deleting without a trace allows you to delete your messages without leaving a “message deleted” bubble in the chat.

Viber Plus is offered for a low monthly subscription fee. Please refer to the Viber Plus menu inside Rakuten Viber for the price.

During the subscription process, a pop-up will ask you to approve the charge through the Google Play Store on Android or the App Store on iOS.

Note: the subscription auto-renews until it is manually canceled.

Invisible mode is a Viber Plus feature that allows you to hide your online status and read receipts while still seeing others' as long as their own online status and/or read receipts are enabled.

If your Invisibility setting was ON, then as soon as your Viber Plus subscription ends, it will be turned off, and the Last online and Read receipt settings will be set to OFF to maintain your privacy.

Invisible mode does not override anyone's privacy settings.
If your invisible mode is set to ON, your online status and read receipts will not be shown to others. However, you will be able to see other users' online status and read receipts if they have these settings set to ON or invisible mode OFF.

Refer to the table below for more information:

Invisible mode can be turned off by following these steps:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Settings
4. Tap on Privacy
5. Tap on Online status/Read receipts
6. Choose the privacy settings that you like

Not at the moment.

To access Viber Plus settings, please follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Settings
4. Tap on Viber Plus

Your Viber Plus features are available on all of your linked devices.

Note: Your phone's Viber Plus settings are not synced to desktop or tablets. You need to adjust the settings for each linked device separately.

To contact Viber live support, please follow the steps below:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Settings
4. Tap on Viber Plus
5. Tap on Live chat with support

Note: Rakuten Viber live support is offered in English only.

Your Viber Plus subscription will transfer between phone numbers.

Note: If you are changing devices, you must be logged into the same Apple ID/Google account on the new device and restore your purchases.

Your Viber Plus subscription will not transfer between platforms. If you switched from Android to iOS (or vice versa), you must first cancel your subscription on the old platform and then subscribe again on the new platform.

Note: Your billing cycle on the new platform will start on the day you subscribe. Leftover days on the old platform will not be refunded or added to your new subscription.

Viber Plus is only available in select countries.

If you don't have the option to subscribe to Viber Plus - it is not yet offered in your country.

Your Viber Plus subscription can only be canceled on a phone. To cancel your subscription, please follow the steps below:

I subscribed using Google Play (on Android)

1. Open Play Store
2. Tap your profile image at the top of the screen
3. Tap on Payments and Subscriptions
4. Tap on Subscriptions
5. Tap on Rakuten Viber
6. Tap Cancel subscription

I subscribed using the App Store (on iPhone)

1. Open Settings on your phone
2. Tap your Apple ID at the top
3. Tap on Subscriptions
4. Tap on Rakuten Viber
5. Tap on Cancel subscription