Small Business Accounts
Use Viber to handle your business communications - for free!
Account Management
A small business account is a searchable commercial account you can use to maintain a business presence on Viber and easily communicate with your customers.
To open a small business account on Viber:
- Open Viber on your phone
- Tap on More
- Tap on Create business account
Fill out the details in the prompts to set up your small business account.
Notes
The business name can be up to 30 characters, and we recommend using at least 3 characters to improve searchability. Accurate information and description make it easier for your customers to find you. URLs must comply with Viber’s Terms of Service.
Small business accounts are only available in select countries. If you don’t have the option to open a business account - the service is not yet offered in your country.
Note: If you have previously had a small business account that was blocked - you will not be able to open new business accounts.
Each phone number registered on Viber can only have one business account.
To edit your business details:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
Yes, you can configure your Viber business account as fit for mature audiences only. To do that, follow the steps below:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap the checkmark at the bottom saying “My business account is suitable only for people who are over the age of 18.”
This can also be done while creating a new business account on the Business Name or Review Details screens by tapping the My business account is suitable only for people who are over the age of 18 checkmark.
Once set as fit for mature audiences only, customers will have to confirm their age before they’re able to access your business page.
To delete your business account on Viber, please follow these steps:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Delete account
- Confirm by tapping Delete account again
Note: This action is permanent and cannot be reversed. Your business chat history will remain available, but you will no longer be able to send/receive messages in those chats.
You can only create and edit your business account on your phone, but communicating with your customers is possible on a tablet and/or desktop.
When you change your phone number, both your personal and business accounts will transfer to the new number.
Not at the moment.
Chats with your business’ customers are placed inside the My customers inbox to make keeping track of personal and business chats easier.
Note: My Customers Inbox is only available on your primary device. Chats with customers will appear in the regular chats list on other devices.
When chatting with your business account, customers can only see your business account details (including phone number), not your personal account details (such as name and profile picture).
To keep the platform safe for everyone, Viber prevents the usage of certain names and keywords in the business name field. If you are prevented from using your business name, please contact our customer support agents.
Business Hours
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Add business hours
- Configure your business hours
- Enable Custom to configure your business hours separately for each weekday
- Select your working days
- Tap Save
To add a mid-day break, set Custom to enabled and tap Add hours for each relevant day.
It's not mandatory to set your business hours, but we suggest offering this information on your page for customers to know when you're open for business.
Yes. To configure hours on a per-day basis:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Add business hours
- Enable Custom to configure your business hours separately for each weekday
- Select your working days and their respective hours
- Tap Save
Yes, to display your working hours with a mid-day break:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Add business hours
- Enable Custom to configure your business hours separately for each weekday
- Fill in your business' hours up to the break
- Tap Add hours
- Fill in the working hours after the break
- Repeat steps 6 through 8 for each day with a break
- Tap Save
To edit your business hours:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Edit
next to Business hours
- Make your desired changes
- Tap on Save
To schedule days when your business is closed temporarily do the following:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Edit
- Tap on the Checkmark
next to the days when your business is closed to define that day as closed
- Tap Save
Note: Remember to re-enable your working days once the vacation/holiday ends.
Business Promotion
You can send your contacts an invite to interact with your business:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Share
- Choose the desired contact(s)
- Tap on Send
Notes:
- You can send up to 50 invites
- The invite can only be sent to contacts that have your number saved in their contacts
To forward your business, follow these steps:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Share
- Choose the desired contact(s)
- Tap on Send
Invites are only available to you, while forwarding is also available to your customers. The option to send invites will disappear after you've sent them to 50 contacts, but forwarding will always remain available.
To create a unique offer on your business account:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Add special offer
- Fill out the offer details in the Special offers screen
- Tap Go live
To generate an external link to your Viber business page, please follow these steps:
- Open Viber on your phone
- Tap on More
- Tap on Business account settings
- Tap on Forward
- Choose between generating a link to your business page or directly to business chat
Customers can find your business by searching for it, or by using an invite link. Once a customer finds your business, they can initiate a chat.
Note: Business accounts are country-specific. If your customer lives in a different country, they will not see your business in the search results.
You cannot initiate new conversations using your business account, but you can chat with users who have initiated a chat with your business account. You can also forward your contacts a link to your business page or chat. Please keep in mind that forwarding your business to users you haven’t interacted with will trigger Viber’s anti-spam filters.
Your business account becomes searchable in your country as soon as it’s created, you don’t need to take any extra steps.