Small business accounts

A small business account is a searchable commercial account you can use to maintain a business presence on Rakuten Viber and easily communicate with your customers.

To open a small business account on Rakuten Viber:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Create business account

Fill out the details in the prompts to set up your small business account.

Notes

• The business name can be up to 30 characters, and we recommend using at least 3 characters to improve searchability. Accurate information and description make it easier for your customers to find you. URLs must comply with Rakuten Viber's Terms of Service.
• A business account can only be opened on your primary device

Small business accounts are only available in select countries. If you don't have the option to open a business account - the service is not yet offered in your country.

Note: If you have previously had a business account that was blocked - you will not be able to open new business accounts.

If your business account conformed to Rakuten Viber’s Terms of Service and still got blocked, contact us.

Each phone number registered on Rakuten Viber can only have one business account.

To edit your business details:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings

Yes, you can configure your Rakuten Viber business account as fit for mature audiences only. To do that, follow the steps below:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings
4. Tap the checkmark at the bottom saying “My business account is suitable only for people who are over the age of 18.”

This can also be done while creating a new business account on the Business Name or Review Details screens by tapping the My business account is suitable only for people who are over the age of 18 checkmark.

Once set as fit for mature audiences only, customers must confirm their age before they can access your business page.

To delete your business account on Rakuten Viber, please follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings
4. Tap on Delete account
5. Confirm by tapping Delete account again

Note: This action is permanent and cannot be reversed. Your business chat history will remain available, but you will no longer be able to send/receive messages in those chats.

You can only create and edit your business account on your phone, but communicating with your customers is possible on a tablet and/or desktop.

When you change your phone number, both your personal and business accounts will transfer to the new number.

Not at the moment.

Chats with your business' customers are placed inside the My customers inbox to make keeping track of personal and business chats easier.

Note: My customers inbox is only available on your primary device. Chats with customers will appear in the regular chats list on other devices.

When chatting with your business account, customers can only see your business account details (including phone number), not your personal account details (such as name and profile picture).

To keep the platform safe for everyone, Rakuten Viber prevents the usage of certain names and keywords in the business name field. If you are prevented from using your business name, please contact our customer support agents.

To edit your greeting message:

1. Open Rakuten Viber on your phone
2. Tap on More
   
3. Tap on Business account settings
4. Tap on Welcome message
   
5. Tap on Edit message
6. Enter your desired welcome message (up to 1,000 characters)
7. Tap on Save

Note: Your welcome message cannot include links.

To set an away message:

1. Open Rakuten Viber on your phone
2. Tap on More
   
3. Tap on Business account settings
4. Tap on Away message
5. Toggle Send away message to ON
   1. Enable Send outside of business hours to send the message to customers contacting you outside of your working hours. If you do not have business hours set up, this option will be greyed out. You can set up your business hours by tapping Add your business hours under this setting
   2. Enable Always send when you’re away for long periods of time, like a vacation
6. Tap Edit message
7. Enter your desired away message (up to 1,000 characters) and tap Save

To view your business insights:

1. Open Rakuten Viber on your phone
2. Tap on More
   
3. Tap on Business account settings
4. Tap on View all

The Business insights screen includes multiple stats you can review to understand your business metrics for the previous 30 calendar days:

• Reach: Number of times your business was shown to users in search results
• Subscribers: Your business’ current subscriber count
• Chats: The number of your business chats
• Your average reply time to customers

You can add up to two categories for your business account.

Your customers can use categories to help narrow down businesses with familiar names, and we will soon introduce search by categories to make it even easier for your customers to find your business.

At the moment, we only support category suggestions. If there's enough demand for a specific category - it will be included in a future release.

To change or remove your selected business categories, follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings
   
4. Tap on Edit and choose new categories or remove existing ones
   • If you don't currently have categories selected, you will see Add category instead

A Business landing page is your Rakuten Viber business card on the web that's created for you when you open a business on Rakuten Viber. You can share the link with anyone (including non-Rakuten Viber users), and they will be presented with the details you choose to share on your business page. Non-Rakuten Viber users can also download the app to chat with you on Rakuten Viber. To share your landing page:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings
4. Tap Share your business

Visitors to your Business landing page can access the business information you have provided and initiate a chat with you if they’re Rakuten Viber users (or download the app if they’re not.)

Yes! Customers who aren’t yet on Rakuten Viber can download and install Rakuten Viber before interacting with your business.

To create a unique offer on your business account:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings
4. Tap on Add special offer
5. Fill out the offer details in the Special offers screen
6. Tap Go live

To generate an external link to your Rakuten Viber business page, please follow these steps:

1. Open Rakuten Viber on your phone
2. Tap on More
3. Tap on Business account settings
4. Tap on Forward 
5. Choose between generating a link to your business page or directly to business chat

Customers can find your business by searching for it or using an invite link. Once a customer finds your business, they can initiate a chat.

Note: Business accounts are country-specific. If your customer lives in a different country, they will not see your business in the search results.

You cannot initiate new conversations using your business account unless you have the customer in your phone’s address book, but you can chat with users who have initiated a chat with your business account. You can also forward your contacts a link to your business page or chat.

Keep in mind that forwarding your business to users you haven't interacted with will trigger Rakuten Viber's anti-spam filters.

Your business account becomes searchable in your country as soon as it is reviewed by our Moderation team.