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AI on Viber

Overview

Experience the future of messaging with Viber's ChatGPT-powered features.
These features are supported by OpenAI and are designed to make your conversations more efficient and engaging.

If you are a Viber user from the European Economic Area (EEA), please refer to this article.

Important
  • The new experience is available from Viber version 28.0.0
  • The ChatGPT-powered features may not be available in all regions

Viber’s ChatGPT-powered features are provided through an integration with OpenAI. To use them, Viber sends OpenAI the information needed for ChatGPT to provide the feature. Before your first use, Viber will show you a screen with links to the OpenAI Terms (https://openai.com/terms) and OpenAI Privacy Policy (https://openai.com/privacy). By continuing, you agree to the OpenAI Terms and acknowledge the OpenAI Privacy Policy.

How ChatGPT-powered features use data

When you use a ChatGPT-powered feature, Viber sends OpenAI the information needed to provide that feature. This also includes a Viber-generated hashed user ID and timestamps that help provide and operate the ChatGPT integration and apply usage limits, as well as approximate location information, such as country and city level, to determine feature availability in your region and help make responses more relevant. Other information sent depends on the feature you use, as described below. You should treat any information you choose to share through these features in the same way as information you would provide directly to ChatGPT, including when it includes sensitive or personal information.

OpenAI may review content for safety. ChatGPT can make mistakes, so check important information before relying on it. Use of ChatGPT-powered features is also subject to OpenAI’s Usage Policies (https://openai.com/policies/usage-policies/).

OpenAI does not use data sent from Viber’s ChatGPT-powered features in Viber personal and group chats to train its models. For these features, OpenAI may retain data for a limited period, and may keep it longer where needed for legal, safety, or security reasons, such as a court order or potential misuse. OpenAI deletes data kept for these reasons once the reason no longer applies. If you connect your ChatGPT account, your activity with Viber’s AI features will be associated with that account and handled under OpenAI’s standard retention policies. Separately, ChatGPT tab conversations are handled by OpenAI under the OpenAI Terms and Privacy Policy, like conversations in ChatGPT.

Staying safe when sharing

Before sharing messages, images, or other content in a chat or group, think about what you share and who can see it. You can delete information you previously shared in a group, and you can leave a group at any time.

Remember that other people in the chat may still be able to forward messages or images, take screenshots, save media, share content to another app using their device’s share options, or manually upload content to ChatGPT or another AI tool, even when Viber’s ChatGPT-powered features are not used.

AI usage and limits

To ensure everyone has a smooth experience, there are daily limits on how many times you can use ChatGPT-powered features like chat summaries, polished messages, translations, image creations, ChatGPT in Chats, and ChatGPT tab.

How do I get more daily generations?

To continue using AI after reaching your daily limit, connect your ChatGPT account or create one for free. Connecting your account opens a secure OpenAI login or sign-up window and allows you to continue using the ChatGPT-powered features after reaching your basic daily Viber limit, based on your ChatGPT plan. When your ChatGPT account is connected, Viber and OpenAI exchange limited technical connection information to keep the connection working.

  1. When you reach your limit, a Continue with AI in your chat screen will appear
  2. Tap on Connect and continue
  3. Log in to your ChatGPT account in the secure window that opens
  4. Once connected, you'll see a You’re all set message confirming you can continue

You can now continue using ChatGPT-powered features with a higher daily limit while your ChatGPT account remains connected.

Translate Message

Understand any conversation with instant translation powered by ChatGPT.

When you translate a message, the message you choose is sent to ChatGPT to provide the translation.

How do I translate a message?

On your phone:

  1. Open Viber on your phone
  2. Go to your Chats chat-message-bubble.png screen
  3. Pick any chat
  4. Long-tap the message you want to translate
  5. Tap Translate
  6. The translated text will appear below the original message

On desktop:

  1. Open Viber on your desktop
  2. Select any chat
  3. Right-click the message you want to translate
  4. Click on the Translate button that appears next to the message

Link Summary

Have you ever received a long article or video link but didn't have time to open it? Now you can get a quick summary without ever leaving your chat. Use Link Summary to get a concise rundown of the content right below the shared link, and easily share it with others in your conversation.

Notes
  • The summary is only visible to you until you choose to share it
  • The AI Link Summary feature may not be available in all regions
  • When you summarize a link, the page content is sent to ChatGPT to generate the summary
How can I get a link summary?
  1. Open Viber on your phone
  2. Tap on Chats chat-message-bubble.png
  3. Select a chat with a shared link
  4. Tap on Summarize link below the message
How can I share a link summary in a chat?
  1. Generate a link summary by following the steps above
  2. Tap on Share in chat below the generated summary
  3. The summary will be sent to the chat as a reply to the original message, showing that you shared it
Why don't I see the option to summarize a link?

The Summarize link option only appears on links with a valid preview (image or metadata). It may not be available for certain websites, private links, or disappearing messages.

What happens if I forward a message with a summary?

When you forward a message with a link, the summary isn't included. The recipient will receive the original message and can choose to generate their own summary.

Chat Summary

The Chat Summary feature in group chats quickly summarizes unread messages so you can catch up on the conversation faster.

People in a group can instantly generate a summary of messages they haven't read. This is especially helpful if you've been away from a chat for a while.

Important
  • The feature is on by default for all group chats
  • Remember to use Chat Summary cautiously. Like any AI, it can generate inaccurate summaries or not understand the nuances of human conversation
  • The Chat Summary feature may not be available in all countries
  • When a summary is generated, the unread group messages and the names shown with those messages are sent to ChatGPT to create the summary
Notes
  • You can choose whether to display the option to summarize messages in chats through your Viber settings. On your phone, go to More → Settings → Calls and messages → turn the AI Summary toggle off or on
  • Summaries are powered by ChatGPT

ChatGPT Tab

Get instant answers and creative ideas anytime with a dedicated ChatGPT tab. This personal chat assistant can help you plan trips, explain complex topics, or brainstorm projects without ever leaving Viber.

To connect your ChatGPT account:

  1. Open Viber on your phone
  2. Tap on the ChatGPT Tab
  3. Tap on ChatGPT at the top of the chat screen
  4. Tap Connect ChatGPT account
Notes
  • ChatGPT can only see messages you send directly in this specific chat
  • When you use the ChatGPT Tab, Viber sends the messages to ChatGPT so it can respond. If you connect your ChatGPT account, Viber also sends limited technical information needed to keep your account connected
  • ChatGPT is pinned to the top of your chat list on desktop by default. You can unpin it by clicking on the pin pin.png icon or by right-clicking the conversation and selecting Unpin this chat unpin.png

You can use the ChatGPT tab without connecting your ChatGPT account, or connect your account to increase your daily usage limits. If you connect your account, Viber starts a separate logged-in conversation, and your earlier anonymous conversation is not added to it.

To learn more about managing your ChatGPT data settings, see OpenAI’s Data Controls FAQ.

Important
Disconnecting your ChatGPT account stops Viber from using that account connection for new ChatGPT tab messages, and your daily usage limits may be reduced.
How do I use the ChatGPT tab?
  1. Open Viber on your phone
  2. Tap the ChatGPT icon in the bottom navigation bar
  3. Type your question or choose one of the suggested prompts (like "Help me plan a weekend trip")
  4. Tap Send
How do I find the chat later?

Once you’ve started a conversation in the ChatGPT tab, the chat will also appear in your regular Chats chat-message-bubble.png list so you can jump back in at any time.

Can I clear my conversation with ChatGPT?

Yes, you can delete your messages with ChatGPT on your device. Your ChatGPT account history will not be affected.

Polish Message

Viber’s Polish Message helps you improve the quality and tone of your messages before sending them. Whether you want to sound more professional, casual, or friendly, the AI is here to help you get your message just right.

Notes
  • Others will not see that you polished your message with AI
  • Polish Message is available on all chats (including communities and channels, excluding comment threads within communities and channels)
  • Your draft text is sent securely to ChatGPT for refinement
How do I polish a message?
  1. Open Viber on your phone
  2. Got to your Chats chat-message-bubble.png screen
  3. Open a chat
  4. Start typing a message
  5. A Polish icon will appear (you must write at least four words for the icon to appear)
  6. Tap on it
  7. Choose between Improve writing, Change tone, or TranslateRegenerate
  • If you chose Change tone, select a specific tone (Professional, Casual, or Friendly)
  • The AI will provide a new, polished version of your message. You can either send it or tap on Original to go back
Does Polish Message work for every message?

Yes, it works for all chats, including communities and channels.

Is my message secure?

Yes. The text you choose to polish is sent securely to ChatGPT to provide the suggestion.

Remix Image

Turn photos into something entirely new without leaving your chat. With Remix Image, you can use a prompt or a preset style to transform images sent and received in your conversations.

Notes
  • This feature is available in one-on-one and group chats
  • The image and your prompt are sent securely to ChatGPT for processing
  • You can use Remix Image a limited number of times each day
How do I remix an image?
  1. Open Viber on your phone
  2. Open a chat and find a photo you want to change
  3. Tap on the Remix image button on the photo
  4. Select a preset style or type your own instructions in the Enter your prompt field
  5. Tap on the Remix button
  6. Once the image is ready, you'll receive a notification. Tap it to see your results and choose which ones to send to the chat
Can I disable Remix Image?

Yes, you can control whether you see the remix option. If you don’t want to remix images, you can remove this button from your screen:

  1. Open Viber on your phone
  2. Tap on More REMOVE-more-settings.png
  3. Tap on Settings REMOVE-settings(1).png
  4. Tap on Calls and messages community.png
  5. Toggle the Image Remix setting off

@ChatGPT in chats

Add ChatGPT power directly to your 1-on-1 conversations and group chats. Type @ChatGPT followed by your question, and it will respond directly in the chat for everyone to see. It’s perfect for settling debates, getting a quick translation, or looking up a fun fact.

Notes
  • If you don't see @ChatGPT mentions initiated by others, update your Viber app to the latest version
  • @ChatGPT may not be available in certain regions
  • When ChatGPT responds, its message has a unique style and icon so everyone knows it’s an AI answer
  • @ChatGPT will be the first option in the mention menu when you type “@”
  • When you use @ChatGPT, Viber sends ChatGPT the necessary messages to understand and answer your request, such as recent messages mentioning @ChatGPT or replied-to messages with the tag

 

How do I use ChatGPT in chats?

Phone

  1. Open Viber on your phone
  2. Tap on Chats chat-message-bubble.png
  3. Open any private or group chat
  4. In the text field, type @ChatGPT followed by a space
  5. Type your question (for example, @ChatGPT What is the capital of France?)
  6. Tap Send
  7. ChatGPT will respond with the answer right in the chat

Desktop

  1. Open Viber on your desktop
  2. Open any private or group chat
  3. In the text field, type @ and select ChatGPT from the menu
  4. Type your question (for example, “@ChatGPT What is the capital of France?”)
  5. Press Enter on your keyboard
Ask ChatGPT about a specific message

Phone

  1. Open Viber on your phone
  2. Tap on Chats chat-message-bubble.png
  3. Open any private or group chat
  4. Long-tap any message
  5. Tap on ChatGPT
  6. Select either Ask privately* or Ask in this chat**

Desktop

  1. Open Viber on your desktop
  2. Open any private or group chat
  3. Right-click any message
  4. Hover over ChatGPT
  5. Select either Ask privately* or Ask in this chat**

*Ask privately: Opens your private ChatGPT tab with the message pre-filled so only you see the answer.

**Ask in this chat: Adds the @ChatGPT tag and message content to your text field so everyone in the chat sees the answer.

AI Reply

AI Reply helps you stay connected by suggesting quick, relevant responses based on your conversation. Whether you’re in a hurry or just looking for the right words, you can generate three unique suggestions with a single tap.

How does it work?

AI Reply utilizes OpenAI capabilities to analyze several (up to 10) recent messages in your chat to understand the context. It then provides three response options that fit the flow of your conversation.

Your privacy is our priority. Your 10 last messages are sent securely to generate these suggestions.

How can I use AI Reply in a chat?
  1. Open Viber on your phone
  2. Open a 1-on-1 or group chat
  3. Tap the AI Reply icon (on the right side of the message input space)
  4. If it’s your first time, review the consent dialog and tap Continue if you agree with the terms
  5. Choose a suggestion:
  • Send immediately: Tap the plane icon next to a suggestion
    • Edit before sending: Tap the text bubble itself. The text will appear in your message bar for you to change
Refresh suggestions

If someone sends a new message while you're looking at suggestions, a Refresh button will appear. Tap it to update the suggestions based on the latest part of the conversation.

Turn AI Reply on or off

AI Reply is enabled by default if the feature is available in your region. To change this:

Turn AI Reply on or off for yourself

When you turn this setting off, you won't see AI-generated response suggestions in your chats.

  1. Open Viber on your phone
  2. Tap on More REMOVE-more-settings.png
  3. Tap on Settings REMOVE-settings(1).png
  4. Tap Calls and messages community.png
  5. Toggle AI Reply on or off
Why can't I see the AI Reply icon?

The icon may be hidden in the following cases:

  • You’ve started typing: The icon disappears once you begin entering text
  • Not enough context: There must be messages from other people in the chat to generate a reply
  • AI Polish is active: If you’ve already typed a long message, the AI Polish icon may appear instead to help you improve your writing
Note
If you've generated many replies in a short time, you may need to wait a minute before trying again.

Unread Recap

Catch up on your unread group and 1-on-1 chats in seconds with ChatGPT-generated summaries.

If you have several unread messages across multiple chats, Viber can summarize them so you can quickly get up to speed without reading through every conversation line by line.

Notes
  • Unread recaps are available for 1-on-1 chats and group chats
  • The Unread Recap feature may not be available in all regions
  • Hidden chats are never included in recaps
  • When a recap is requested, the unread chat messages and related names are sent to ChatGPT to create the recap
  • Remember to use Unread Recap cautiously. Like any AI, it can generate inaccurate summaries or not understand the nuances of human conversation

Recap your unread messages

How to recap your unread messages

When eligible, a banner will appear at the top of your chat list.

  1. Tap on the banner or tap on the Recap icon
  2. If it's your first time, review the consent message and tap See recap
  3. Swipe through your recap cards to read the summaries

Each card gives you a summary of key details from that chat.

Take action from a recap card

While reviewing a chat summary, you can respond or manage your chat without leaving the recap screen:

  • Read or unread: Tap Mark as read to update your chat status across all your connected devices. Tap Mark as unread if you want to leave it for later
  • Go to chat: Tap the contact or group name to open the original conversation of the unread messages

Once you reach the end of your recap cards, you will have the option to close the recap (tap Maybe later)or load more unread chats (tap Continue when prompted).

I have more unread chats than what the Unread Recap shows

Viber does not recap hidden chats, communities and channels, or chats that have been marked as ineligible (i.e., don’t meet the required minimum of messages for a recap, etc.).

I can’t see a Recap option in a certain group

You won’t see the option to recap a group chat if the admin turned the feature off.

Opt out of Unread Recap

Turn AI recap suggestions on or off

You can control whether Viber suggests Unread Recaps at any time.

  1. Open Viber on your phone
  2. Tap More REMOVE-more-settings.png
  3. Tap Settings REMOVE-settings(1).png
  4. Tap Calls and messages community.png
  5. Toggle Recap unread messages with AI on or off

Desktop Side Panel

Enhance your conversations, get creative ideas, and summarize messages directly in Viber Desktop with the built-in ChatGPT side panel.

You can chat with ChatGPT side-by-side with your conversations without leaving the app, ask for reply suggestions, and quickly insert AI responses right into your chats.

Open or hide the ChatGPT side panel

The side panel on desktop is open by default. You can easily hide or open it at any time:

  • Hide the panel: Click on the ChatGPT button in the top window bar next to your settings REMOVE-settings(1).png
  • Open the panel: Click on the ChatGPT button again. Your active chat will expand to fill the screen
Notes
  • If you hide the panel while ChatGPT is generating a response, the process will continue in the background
  • Opening Chat info info.png temporarily replaces the side panel. Closing it will bring the side panel back automatically
Resize the side panel

Click and drag the left edge of the side panel to make it wider or narrower. Your preferred width stays saved for your session.

Chat with ChatGPT in the side panel
  1. Open Viber on your desktop
  2. Click on the ChatGPT button in the top window bar if the panel is not already open
  3. Type a prompt into the Ask ChatGPT box at the bottom of the panel, or click one of the suggested prompts
  4. Press Enter on your keyboard to send (use Shift + Enter to add a new line)
Note
The side panel currently supports text and emojis.
Ask ChatGPT about a specific message
  1. Open Viber on your desktop
  2. Open your desired chat
  3. Right-click your desired message
  4. Hover over ChatGPT
  5. Click Ask privately to send to your personal conversation with ChatGPT or click Ask in this chat to share with the people you’re talking to
Note
Viber doesn’t send OpenAI the entirety of your conversations - only the specific messages you decide to share. 

You can ask ChatGPT to explain a message:

  1. Open Viber on your desktop
  2. Select your desired chat
  3. Hover your mouse over any sent or received message in the chat
  4. Click on the + Ask ChatGPT button that appears above the message to get an instant explanation of the message

Your News

Your News is an AI-powered news assistant that delivers a personalized daily news digest directly in Viber. Powered by ChatGPT, it gathers significant and verified stories based on your location and favorite topics.

Set up Your News

You can start using Your News from the More REMOVE-more-settings.png screen or from the top of your Chats chat-message-bubble.png list when the feature becomes available.

To set up Your News:

  1. Open Viber on your phone
  2. Tap More REMOVE-more-settings.png
  3. Tap Your News
  4. Select up to seven topics that interest you (or keep the default choices)
  5. Tap Follow topics (or Continue) to confirm

Once set up, the Your News chatbot will appear in your chat list.

Read your daily news
  • Daily notification: Tap the daily notification on your phone to open the chat and automatically generate your latest news brief
  • Get news on demand: Open the Your News chat and tap Get news now at any time to receive a fresh brief
Manage your news settings

You can update your preferred topics, adjust notifications, or opt out at any time directly from the chat. To adjust your settings:

  1. Open Viber on your phone
  2. Open the Your News chat
  3. Tap Your News
  4. Choose an option:
  • Change topics: Select or remove topics to update what appears in your brief
  • Mute notifications: Stop sound and push notifications while keeping unread badges
  • Stop receiving news: Pause all daily notifications and news updates
  • Clear chat content: Delete your previous news briefs from the chat
How Your News uses your data and privacy

To generate personalized news briefs, Viber processes limited information and sends it securely to OpenAI.

  • Data storage and retention: Viber stores your topic preferences, notification status, and scheduled notification time on its secure servers to run the feature. If you request data deletion or stop using the feature, your saved preferences are deleted
  • Model training: OpenAI does not use the data sent from Your News to train its AI models

  • Content safety: OpenAI may review requests to ensure content complies with safety policies and excludes harmful or adult content

    Note
    Your News requires an active internet connection to generate fresh updates. If you are offline, your news brief will generate the next time you open the app while connected.

How do I disconnect my ChatGPT account?

You can unlink your account at any time through your settings. After disconnecting, your AI feature limits will be reduced, and some features may become unavailable.

  1. Open Viber on your phone
  2. Tap on More REMOVE-more-settings.png
  3. Tap on Settings REMOVE-settings(1).png
  4. Tap on Calls and messages community.png
  5. Tap on Disconnect ChatGPT
  6. Confirm by tapping Disconnect
Important
  • Changing your phone number or re-activating your primary phone will automatically disconnect your ChatGPT account to keep your data secure. You will need to reconnect it manually afterward
  • Disconnecting removes the connection between Viber and your ChatGPT account. If you connect again later, you may need to sign in again
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